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- Tasks: Lead a team of engineers to enhance technical operations and support new office setups.
- Company: Join a dynamic financial services organisation focused on growth and innovation.
- Benefits: Enjoy a competitive salary, flexible work arrangements, and opportunities for travel.
- Why this job: Be part of a fast-paced environment that values leadership and operational excellence.
- Qualifications: 7-9 years in Technical Operations with experience in financial services or startups required.
- Other info: This is a permanent role based in London with occasional travel to Europe.
The predicted salary is between 54000 - 126000 £ per year.
Gravitas is currently supporting a financial services organisation in their search for a Technical Operations Manager. Reporting to the CTO, the successful candidate will be responsible for 5 engineers with a focus on supporting growth across the UK team as well as a new European office. You will maintain office-based infrastructure across 2 locations, support the onboarding and offboarding process and be responsible for running and improving the operational improvement process. Taking on an understanding of the reliability and security of the estate by continuously assessing and completing weekly reviews.
Role: Technical Operations Manager
Salary: Up to £90,000
Location: London Office - 3 days a week onsite with occasional travel to Europe office.
Role type: Permanent
Essential Skills:
- 7-9 years of experience in Technical Operations.
- Proven expertise in guiding, mentoring, and developing high-performing teams.
- Background within financial services, regulated industries, or rapidly expanding startups.
- Strong experience in managing essential IT infrastructure within office environments - such as: Wi-Fi connectivity, video conferencing platforms (e.g., Zoom, Google Meet), and troubleshooting hardware issues.
- Expertise in Okta / supporting the TechOps ecosystem for MacBook users.
- Extensive experience in employee onboarding and offboarding procedures, including the configuration of devices (MacBooks/Windows laptops) and managing access permissions.
- Adept at addressing immediate operational challenges (such as setting up new offices) while ensuring minimal disruption to daily operations.
Desirable Skills:
- Experience opening international offices - multi office set ups.
- Experience supporting/managing international teams.
If this role is of interest, please apply with a copy of your up-to-date CV for review. Shortlisting will close on Thursday 5th June (subject to close earlier if required). Unfortunately, sponsorship can’t be provided for this position.
Contact Detail:
Gravitas Recruitment Group (Global) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Okta and video conferencing platforms. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have with setting up new offices or managing multi-office environments. Prepare examples of challenges you faced and how you overcame them, as this will show your capability in handling operational challenges effectively.
✨Tip Number 3
Emphasise your leadership skills by preparing to discuss how you've guided and developed teams in the past. Be ready to share specific instances where your mentorship led to improved performance or team cohesion.
✨Tip Number 4
Research the company’s culture and values, especially in relation to their operations in financial services. Tailoring your conversation to align with their mission and demonstrating your understanding of the industry will make a strong impression.
We think you need these skills to ace Technical Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 7-9 years of experience in Technical Operations. Emphasise your leadership skills and any relevant experience in financial services or regulated industries.
Showcase Relevant Skills: In your application, clearly outline your expertise in managing IT infrastructure, particularly in office environments. Mention specific tools and platforms you have experience with, such as Wi-Fi connectivity and video conferencing tools.
Highlight Team Management Experience: Since the role involves guiding and mentoring a team of engineers, include examples of how you've developed high-performing teams in the past. This could be through training, support, or leading projects.
Express Interest in International Operations: If you have experience opening international offices or managing international teams, make sure to mention this in your application. It shows that you understand the complexities involved in multi-office setups.
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Showcase Your Leadership Skills
As a Technical Operations Manager, you'll be leading a team of engineers. Be prepared to discuss your leadership style and provide examples of how you've successfully guided and developed high-performing teams in the past.
✨Demonstrate Technical Expertise
Make sure to highlight your experience with IT infrastructure management, especially in office environments. Be ready to talk about specific technologies you've worked with, such as Wi-Fi connectivity and video conferencing platforms, and how you've troubleshot issues effectively.
✨Discuss Operational Improvements
The role involves running and improving operational processes. Prepare to share examples of how you've identified inefficiencies in previous roles and implemented changes that led to better performance or cost savings.
✨Prepare for International Challenges
Since the position involves supporting a new European office, be ready to discuss any experience you have with opening international offices or managing remote teams. Highlight your adaptability and problem-solving skills in these contexts.
