At a Glance
- Tasks: Lead client relationships, drive growth, and ensure success post-onboarding.
- Company: Cutting-edge tech platform revolutionising home energy solutions.
- Benefits: 30 days annual leave, private medical cover, enhanced parental pay.
- Other info: Mentor junior team members and contribute to operational improvements.
- Why this job: Shape the future of customer success in a rapidly scaling tech environment.
- Qualifications: 4-7+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 48000 - 72000 £ per year.
Location: London - 2-3 days a week in the office. We are supporting a cutting‑edge technology platform that is powering the growth of some of the biggest names in the home energy and home solutions market. The platform is scaling rapidly, continually developing its proprietary tech stack to empower both installers and homeowners across a wide range of modern energy solutions. The technology manages the full end‑to‑end installation journey — from high‑efficiency boilers and air conditioning through to heat pumps, solar, battery storage, and EV chargers. Regardless of the product, the mission remains consistent: using technology to make buying, installing, and maintaining energy products seamless, efficient, and stress‑free. Millions of users interact with the platform every year for instant fixed‑price quotes, with more than 200,000 installations completed to date and a network of over 15,000 accredited installers. The platform is market‑leading and backed by major investors, partnering with some of the world’s most recognisable brands.
We are seeking a highly strategic and client‑focused Client Partner Lead to take ownership of post–go‑live client relationships, drive value, and support revenue growth. You will be the primary point of contact after onboarding — ensuring clients achieve measurable success while coordinating requests across technology, operations, and compliance teams. Alongside owning major accounts, you will run performance reviews, develop growth strategies, identify upsell opportunities, and oversee overall client health. As the organisation scales, you will mentor junior CSMs and play a key role in shaping the future of the Customer Success function. This is a pivotal role for a proactive, commercial, relationship‑driven leader who thrives on delivering outcomes and building scalable CS frameworks.
Key responsibilities
- Client Relationship Ownership
- Serve as the single point of contact for clients post–go‑live
- Build trusted relationships across all levels
- Understand client objectives, marketing goals, and success metrics
- Lead regular check‑ins, performance reviews, and QBRs
- Develop strategic growth plans aligned to client KPIs
- Advocate for client needs internally
- Triage & Coordination of Client Requests
- Manage all client requests post–go‑live across tech, ops, and compliance
- Clarify scope, outcomes, urgency, and constraints
- Translate client needs into clear briefs for internal teams
- Prioritise work based on SLAs, impact, and goals
- Communicate timelines and ensure timely updates
- Track requests through to completion
- Maintain structured documentation
- Client Success & Performance Management
- Monitor health scores, adoption, usage, and outcome metrics
- Analyse performance data to produce actionable insights
- Identify risks early and deliver retention plans
- Drive measurable ROI and marketing performance improvements
- Support adoption of new features and best practices
- Revenue Growth & Expansion
- Identify upsell, cross‑sell, and expansion opportunities
- Present new features, services, and solutions
- Support renewals and revenue forecasting
- Drive NRR through value‑led engagement
- Leadership & Team Development
- Mentor junior CSMs as the team grows
- Help build playbooks, frameworks, and best‑practice processes
- Contribute to operational improvements across communication, request management, and performance tracking
- Serve as a senior CS voice across Product, Ops, and Technology
Skills & Experience
- 4–7+ years in Customer Success, Account Management, Client Services, or Partner Management (SaaS or tech‑enabled services)
- Proven experience owning strategic client relationships
- Strong ability to triage complex, cross‑functional client requests
- Excellent communication and stakeholder management skills
- Commercial mindset with upsell/renewal experience
- Comfortable managing multiple priorities in a fast‑paced environment
- Strong data literacy and insights creation
- Highly organised, proactive, and solutions‑focused
- Experience working with delivery, operations, or technical teams
30 days annual leave + bank holidays
Private medical cover*
4x salary Death in Service cover*
Enhanced maternity & paternity pay after 1 year
Senior Client Director employer: Gravitas Recruitment Group (Global) Ltd
Join a pioneering technology platform in London that is revolutionising the home energy market. As a Senior Client Director, you will thrive in a dynamic work culture that prioritises innovation and client success, with ample opportunities for professional growth and mentorship. Enjoy a competitive benefits package, including generous annual leave, private medical cover, and enhanced family leave policies, all while contributing to a mission that makes energy solutions seamless and efficient for millions.
Contact Details:
Gravitas Recruitment Group (Global) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for the role! When you get an interview, make sure to express why you’re excited about the company and its mission. We love seeing candidates who genuinely care about what we do and how they can contribute.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the key responsibilities of the role. We want to see how you’ve tackled challenges in the past and how you can bring that expertise to our team.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you note to express your appreciation. It shows professionalism and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Senior Client Director
Some tips for your application 🫡
Show Your Strategic Side:When writing your application, make sure to highlight your strategic thinking and client-focused approach. We want to see how you've successfully managed client relationships in the past and how you can bring that experience to our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Tailor Your Application:Make sure to tailor your application to the role. Reference specific responsibilities from the job description, like managing client requests or driving revenue growth. This shows us you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Know the Tech Inside Out
Make sure you understand the technology platform and its applications in the home energy market. Familiarise yourself with the products like heat pumps, solar solutions, and EV chargers. This knowledge will help you speak confidently about how you can drive client success using these technologies.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong client relationships in the past. Highlight your experience in conducting performance reviews and developing growth strategies. This role is all about client ownership, so demonstrating your ability to advocate for clients will set you apart.
✨Be Ready to Triage
Think of scenarios where you've had to manage multiple client requests simultaneously. Be prepared to discuss how you prioritised tasks based on urgency and impact. This will show that you can handle the fast-paced environment and complex requests that come with the role.
✨Data-Driven Insights Matter
Brush up on your data literacy skills. Be ready to talk about how you've used performance metrics to drive client success and identify upsell opportunities. Showing that you can analyse data and translate it into actionable insights will demonstrate your commercial mindset.
