At a Glance
- Tasks: Support a variety of applications and help improve systems for a social housing provider.
- Company: Join a large, national social housing provider with a focus on community impact.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with a strong focus on career development.
- Why this job: Be part of a new role in a dynamic team making a difference in people's lives.
- Qualifications: Willingness to learn and support various systems; specialism is a plus.
The predicted salary is between 33075 - 40425 £ per year.
Senior Applications Support Analyst required on a 12 month FTC basis for a large social housing provider operating nationally. This is a brand new role in the structure, to add additional resource to the function. The role will sit as part of a 9 person team, looking at a wide range of applications.
Role: Senior Application Support Analyst
Location: West Yorkshire – hybrid (twice a week in the office)
Employment Type: 12 month FTC
Sector: Social Housing
In the past, the organisation has hired people with a particular specialism in a couple of their core applications. This time, they’d like to find someone who can be a little more generalist. If you come to the role with a specialism, that’s fine, it’s more the willingness to support a wide variety of systems.
The function supports 22 business applications, although some are used more frequently than others. The core applications include the housing management system, repairs system, ServiceNow, HR system (i-Trent), and finance system (Unit4).
The successful applicant does not need to have the sector experience.
Interviews will be a 2 stage process, the first being an initial Teams interview, with the 2nd being face-to-face.
Senior Application Support Analyst - 12m FTC employer: Gravitas Recruitment Group (Global) Ltd
Join a forward-thinking organisation in Reading that is committed to digital transformation and innovation. As the Head of Cloud Infrastructure, you will benefit from a hybrid working model, a culture that values meaningful change, and ample opportunities for professional growth within a supportive team environment. With a focus on modernisation and a strong commitment to employee development, this role offers a unique chance to shape the future of cloud infrastructure while enjoying the stability of a well-established company.
Contact Details:
Gravitas Recruitment Group (Global) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Analyst - 12m FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Gravitas Recruitment Group (Global) Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Gravitas Recruitment Group (Global) Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior Application Support Analyst - 12m FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Gravitas Recruitment Group (Global) Ltd.
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Gravitas Recruitment Group (Global) Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Gravitas Recruitment Group (Global) Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
