At a Glance
- Tasks: Lead the redesign of operational systems and workflows for a high-growth coaching organisation.
- Company: Join a tech-enabled company transforming coaching delivery on a global scale.
- Benefits: Impactful role with opportunities to influence core operations and work with senior leadership.
- Other info: Dynamic team culture focused on continuous improvement and innovation.
- Why this job: Shape the future of operational excellence in a purpose-driven environment.
- Qualifications: Experience in operations or systems roles, with a knack for redesigning workflows.
The predicted salary is between 60000 - 80000 € per year.
I’m currently partnering with a high-growth, tech-enabled organisation that is transforming how coaching is delivered at scale. As they enter a critical phase of growth, they’re looking to appoint an Operational Lead (Systems & Delivery) to build and scale the systems that underpin their global delivery model.
This is a high-impact leadership role sitting at the intersection of operations, product thinking, and systems design. You’ll take ownership of the end-to-end operational engine, designing and implementing the workflows, tooling, and automation required to deliver high-quality services at scale. This role is not about maintaining existing processes — it’s about redesigning how things work, building systems that reduce manual dependency, and enabling the business to scale efficiently.
You’ll work closely with senior leadership, particularly the Chief Experience Officer, translating strategy into structured, scalable execution, while collaborating with Product and Customer Success teams.
Key Responsibilities- Delivery Systems & Automation
- Own and evolve the delivery infrastructure across multiple service formats
- Audit and redesign workflows to remove inefficiencies and manual processes
- Implement automation and AI-enabled tooling to improve scalability
- Build systems that ensure consistent, high-quality delivery without heavy human intervention
- Capacity & Network Management
- Develop and manage forecasting and capacity planning models
- Ensure effective allocation of resources across demand
- Build systems and communication frameworks to support a distributed delivery network
- Maintain visibility across performance, availability, and potential risks
- Quality & Standards
- Define and embed operational quality standards
- Improve issue identification, escalation, and resolution processes
- Enhance consistency and reliability across delivery
- Data & Insight
- Define key operational metrics and reporting frameworks
- Build dashboards and reporting to provide clear visibility across the business
- Translate data into actionable insights that inform decision-making
- Leadership & Cross-Functional Collaboration
- Lead and develop a small, high-impact operations team
- Create structure, accountability, and effective operating rhythms
- Act as the link between Operations, Product, and Customer Success
- Support new client launches, pilots, and programme rollouts
- Experience in operations, product operations, or systems roles within scaling environments
- Proven track record of redesigning workflows and building scalable systems
- Experience implementing or owning internal tooling, automation, or process architecture
- Strong systems thinking — balancing immediate needs with long-term scalability
- Ability to work cross-functionally across Product, Customer, and Operations teams
- Experience leading or developing individuals or small teams
- Sees operations as a product — with users, journeys, and continuous improvement
- Challenges existing processes and is comfortable redesigning from first principles
- Understands when to deliver quick fixes vs. long-term solutions
- Brings structure and clarity to complex, ambiguous environments
- Comfortable making decisions with incomplete information
- Experience with automation tools (e.g. Zapier, Make, Airtable, Notion)
- Exposure to AI / LLM-powered tooling in operational contexts
- Background in coaching, L&D, or behavioural change environments (not essential)
- Play a key role in scaling a high-growth, purpose-driven product
- Work directly with senior leadership and influence core business operations
- Build systems that support global delivery at scale
- Define what operational excellence looks like in a modern organisation
Operational Lead employer: Gravitas Recruitment Group (Global) Ltd
Join a dynamic and innovative tech-enabled organisation that is at the forefront of transforming coaching delivery on a global scale. As an Operational Lead, you will thrive in a collaborative work culture that values creativity and continuous improvement, while enjoying opportunities for professional growth and development. With a focus on building scalable systems and processes, you'll play a pivotal role in shaping operational excellence and making a meaningful impact within a purpose-driven environment.
Contact Detail:
Gravitas Recruitment Group (Global) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in operations and systems design can help them scale effectively. Tailor your examples to show how you can tackle their specific challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Operational Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operations and systems design. We want to see how your skills align with the role of Operational Lead, so don’t hold back on showcasing relevant achievements!
Showcase Your Systems Thinking:In your application, emphasise your ability to redesign workflows and build scalable systems. We’re looking for someone who sees operations as a product, so share examples of how you've improved processes in the past.
Highlight Cross-Functional Collaboration:Since this role involves working closely with various teams, make sure to mention any experience you have in cross-functional collaboration. We love seeing how you’ve successfully partnered with others to achieve common goals!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the Operational Lead role and its responsibilities. Familiarise yourself with the key aspects of systems design, automation, and workflow redesign. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Systems Thinking
Be prepared to discuss specific examples where you've redesigned workflows or built scalable systems. Highlight your ability to balance immediate operational needs with long-term scalability. Use metrics and outcomes to demonstrate the impact of your work.
✨Prepare for Cross-Functional Collaboration Questions
Since this role involves working closely with Product and Customer Success teams, think of examples that showcase your collaborative skills. Be ready to explain how you've successfully navigated complex environments and built effective communication frameworks in the past.
✨Bring Ideas for Improvement
Think about potential improvements or innovations you could bring to their current processes. This shows initiative and a proactive mindset. Discussing your ideas during the interview can set you apart as someone who is not just looking to maintain but to enhance their operations.
