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- Tasks: Lead the redesign of operational systems for global delivery and enhance service quality.
- Company: Dynamic company in a critical growth phase, focused on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Collaborate with senior leadership and influence core business operations.
- Why this job: Make a real impact by building scalable systems that drive efficiency and quality.
- Qualifications: Experience in workflow redesign and strong systems thinking skills.
The predicted salary is between 60000 - 80000 £ per year.
As they enter a critical phase of growth, they’re looking to appoint an Operational Lead (Systems & Delivery) to build and scale the systems that underpin their global delivery model.
You’ll take ownership of the end-to-end operational engine, designing and implementing the workflows, tooling, and automation required to deliver high-quality services at scale. This role is not about maintaining existing processes — it’s about redesigning how things work, building systems that reduce manual dependency, and enabling the business to scale efficiently.
- Audit and redesign workflows to remove inefficiencies and manual processes
- Build systems that ensure consistent, high-quality delivery without heavy human intervention
Capacity & Network Management
- Develop and manage forecasting and capacity planning models
- Build systems and communication frameworks to support a distributed delivery network
- Maintain visibility across performance, availability, and potential risks
Quality & Standards
- Define and embed operational quality standards
Data & Insight
- Build dashboards and reporting to provide clear visibility across the business
- Translate data into actionable insights that inform decision-making
Proven track record of redesigning workflows and building scalable systems
Strong systems thinking — balancing immediate needs with long-term scalability
Background in coaching, L&D, or behavioural change environments (not essential)
Work directly with senior leadership and influence core business operations
Service Management Lead in London employer: Gravitas Recruitment Group (Global) Ltd
Contact Detail:
Gravitas Recruitment Group (Global) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its systems. Understand their delivery model and think about how your skills can help redesign their workflows. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve successfully built scalable systems in the past. Use specific examples that highlight your ability to reduce manual dependency and improve efficiency.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Service Management Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operational Lead. Highlight your experience in redesigning workflows and building scalable systems, as this is what we’re really looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about operational excellence. Share specific examples of how you've improved processes in the past — we love a good success story!
Showcase Your Systems Thinking: In your application, demonstrate your ability to balance immediate needs with long-term scalability. We want to see how you think strategically about operational challenges.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like redesigning workflows and building scalable systems. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Systems Thinking
Be prepared to discuss examples from your past where you've successfully balanced immediate operational needs with long-term scalability. Highlight specific projects where you redesigned processes or implemented automation to improve efficiency.
✨Prepare for Data-Driven Discussions
Since the role involves translating data into actionable insights, brush up on your data analysis skills. Be ready to talk about how you've used data in previous roles to inform decision-making and improve service delivery.
✨Engage with Senior Leadership Scenarios
As you'll be working directly with senior leadership, think of scenarios where you've influenced core business operations. Prepare to share how you’ve communicated effectively with stakeholders and driven change within an organisation.