At a Glance
- Tasks: Lead IT service delivery and enhance operational excellence in a dynamic environment.
- Company: Join a forward-thinking organisation focused on technology and service management.
- Benefits: Competitive salary, hybrid working, and excellent benefits package.
- Other info: Opportunity for career growth and to work with cutting-edge technology.
- Why this job: Shape the future of IT services and make a real impact across the organisation.
- Qualifications: Extensive experience in IT service delivery and strong leadership skills.
The predicted salary is between 75000 - 80000 € per year.
Location: London
Working pattern: Hybrid, typically 3 days onsite per week
Salary: Circa. £75,000 - £80,000 + excellent benefits
We are currently partnering with an organisation that is hiring a Head of IT Service Delivery to lead and evolve a critical IT operations and service function. This is a senior leadership role responsible for ensuring the reliability, performance, and continuous improvement of IT services across the organisation. The business is investing in strengthening its technology operations and service management capability, and is looking for someone who can drive service excellence, improve delivery standards, and lead a high-performing team.
Why this role?
- Opportunity to lead and shape IT service delivery across a complex environment
- Senior, high-impact role with strong visibility across technology and business leadership
- Broad remit across service management, infrastructure oversight, suppliers, and team leadership
- Chance to enhance ITIL practices and embed best-in-class service standards
- Join an organisation focused on continuous improvement and operational excellence
The role
This role will take ownership of IT service delivery across infrastructure, support, and service management functions, ensuring systems are reliable, secure, and aligned to business needs. You will lead the service delivery function, overseeing service desk operations, incident and problem management, and supplier performance, while driving improvements in service quality and user experience. A key focus will be to implement and mature ITIL-based processes, strengthen governance, and ensure services are delivered efficiently and in line with business priorities. You will also manage budgets, oversee third-party providers, and work closely with senior stakeholders to align IT services with the wider organisational strategy.
Core requirements
- Extensive experience in IT service delivery, infrastructure, or IT leadership roles
- Proven track record of delivering high-quality IT services in medium to large organisations
- Strong knowledge of IT infrastructure, including networks, cloud services, telephony, and cybersecurity
- Experience implementing and improving ITIL-based service management practices
- Experience managing vendors, suppliers, and service contracts against SLAs
- Strong stakeholder management and communication skills
- Experience leading and developing high-performing teams
- Familiarity with compliance frameworks such as GDPR and ISO standards
Desirable
- ITIL certification (or higher-level accreditation)
- Experience managing budgets and financial planning within IT
- Exposure to ERP, CRM, HRIS, or finance systems
- Project or programme management certifications (e.g. PRINCE2, PMP)
- Experience working in complex, operationally critical environments
If this sounds of interest, apply today and one of the team will be in touch to discuss further.
Head of IT Service Delivery | London employer: Gravitas Recruitment Group (Global) Ltd
Join a forward-thinking organisation in London that prioritises innovation and excellence in IT service delivery. With a hybrid working model, competitive salary, and a strong focus on employee development, this role offers the chance to lead a high-performing team while enhancing ITIL practices and driving continuous improvement. Experience a collaborative work culture that values your contributions and supports your professional growth in a dynamic environment.
Contact Detail:
Gravitas Recruitment Group (Global) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Service Delivery | London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know about opportunities in service delivery. A friendly chat can often lead to job leads that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s current IT services and challenges. Show them you’re not just another candidate; you’re someone who understands their needs and can bring real value to their team.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills and experience. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Head of IT Service Delivery | London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of IT Service Delivery role. Highlight your leadership experience in IT service delivery and any relevant ITIL practices you've implemented.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven service excellence and improved delivery standards in your previous positions.
Showcase Your Stakeholder Management Skills:In your application, emphasise your strong communication skills and experience managing stakeholders. We want to see how you've successfully aligned IT services with business needs in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Know Your ITIL Inside Out
Since this role heavily focuses on ITIL practices, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've implemented ITIL-based processes in previous roles and the impact it had on service delivery.
✨Showcase Your Leadership Skills
As a Head of IT Service Delivery, you'll be leading a team. Prepare examples that highlight your experience in developing high-performing teams and how you've driven service excellence in past positions.
✨Understand the Business Needs
This role requires aligning IT services with business priorities. Research the organisation's goals and think about how your IT strategies can support them. Be prepared to discuss how you've done this in previous roles.
✨Prepare for Stakeholder Management Questions
Strong communication and stakeholder management skills are crucial. Think of specific instances where you've successfully managed stakeholders or vendors, especially in complex environments, and be ready to share those stories.
