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- Tasks: Support users with tech issues and enhance their digital experience.
- Company: Join a leading organisation in the low-carbon energy sector.
- Benefits: Enjoy hybrid working, development opportunities, and lifestyle perks.
- Why this job: Be part of a modern workplace and make a real impact.
- Qualifications: Hands-on IT support experience and strong customer service skills.
- Other info: Collaborative team environment with exposure to cutting-edge technologies.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Location: Leeds (Hybrid – 3 days onsite per week)
Gravitas is working with a major organisation driving the transition to low‑carbon energy across the UK. As part of their growing Digital Workplace function, they are looking for an Application Support Analyst to support and enhance the end‑user technology experience across their UK offices. This is an excellent opportunity for someone who enjoys solving technical issues, supporting users face‑to‑face, and contributing to a modern, efficient digital working environment.
Responsibilities
- Provide day‑to‑day support for end users across laptops, desktops, mobile devices and collaboration tools.
- Act as a key point of contact for user issues, ensuring all requests are logged and handled efficiently.
- Work closely with the central Service Desk and other IT teams to ensure smooth resolution of incidents and service requests.
- Keep track of support tickets, spotting recurring issues and raising them where needed for further investigation.
- Communicate clearly with users throughout the lifecycle of their queries, ensuring they understand progress and outcomes.
- Support meeting rooms and workplace technology, including AV setups and video‑conferencing equipment.
- Troubleshoot device and application issues, as well as basic networking and connectivity problems.
- Build, configure and deploy devices to company standards, ensuring they meet security and compliance requirements.
- Maintain accurate records of equipment, user allocations and asset movements.
- Support joiners, movers and leavers processes, ensuring accounts and permissions are set up correctly.
- Produce and maintain documentation, including knowledge articles and user guides.
- Work collaboratively with wider IT teams on escalations, improvements and shared initiatives.
Experience
- Providing hands‑on IT support in a service-driven environment.
- Strong understanding of Windows operating systems, Office 365 and Active Directory administration.
- Practical knowledge of laptops, desktops, peripherals and common workplace technologies.
- Familiarity with service management processes and ticketing systems.
- Basic understanding of networking fundamentals.
- Awareness of cybersecurity principles relating to end‑user devices.
- Ability to juggle multiple tasks and respond effectively in busy or time‑sensitive situations.
- Confident communicator with a strong customer‑service mindset.
- Experience working across multiple company sites.
- Knowledge of mobile device management solutions such as Intune.
- Understanding of cloud‑based workplace tools and provisioning platforms.
- Relevant certifications in desktop or Microsoft technologies.
- Experience working in a close-knit, collaborative IT team.
Benefits
- Hybrid working arrangement
- Opportunity to join a leading organisation in the low‑carbon energy sector
- Clear development and progression opportunities
- Exposure to enterprise-level digital workplace technologies
- Employee wellbeing support and programmes
- Cycle to work scheme and other lifestyle benefits
If you’re passionate about delivering great IT support and want to play a key role in shaping a modern digital workplace, we’d love to hear from you.
Application Support Analyst in Leeds employer: Gravitas Recruitment Group (Global) Ltd
Contact Detail:
Gravitas Recruitment Group (Global) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups or webinars, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. Think about how you’d troubleshoot specific issues and be ready to share your thought process – it shows you’re a problem-solver!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a confident communicator and having a strong customer-service mindset are key in this role. Share examples of how you've helped users in the past during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that fit your skills!
We think you need these skills to ace Application Support Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Application Support Analyst role. Highlight your hands-on IT support experience, especially with Windows, Office 365, and any relevant certifications.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how you can contribute to a modern digital workplace. Share specific examples of how you've solved technical issues or improved user experiences in the past.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application demonstrates your ability to explain technical concepts simply. Use straightforward language and keep it friendly – we want to see your customer-service mindset!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Office 365, and Active Directory. Be ready to discuss your hands-on experience with laptops, desktops, and common workplace technologies, as this will show you're well-prepared for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you provided support or resolved user problems, and be ready to explain your thought process and the outcome.
✨Communicate Clearly and Confidently
Since you'll be acting as a key point of contact for users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively and keep users informed throughout their queries.
✨Familiarise Yourself with Service Management Processes
Understand the basics of service management and ticketing systems. Be prepared to discuss how you've used these tools in previous roles to manage support tickets and track recurring issues, as this will highlight your organisational skills.
