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For Companies At a Glance
- Tasks: Lead the redesign of operational systems and workflows for a high-growth tech company.
- Company: Join a transformative organisation revolutionising coaching delivery at scale.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborate with senior leadership and drive operational excellence in a dynamic environment.
- Why this job: Make a real impact by building scalable systems that enhance global delivery.
- Qualifications: Experience in operations or systems roles with a focus on scalability and automation.
The predicted salary is between 80000 - 80000 £ per year.
I’m currently partnering with a high-growth, tech-enabled organisation that is transforming how coaching is delivered at scale. As they enter a critical phase of growth, they’re looking to appoint an Operational Lead (Systems & Delivery) to build and scale the systems that underpin their global delivery model.
This is a high-impact leadership role sitting at the intersection of operations, product thinking, and systems design. You’ll take ownership of the end-to-end operational engine, designing and implementing the workflows, tooling, and automation required to deliver high-quality services at scale. This role is not about maintaining existing processes — it’s about redesigning how things work, building systems that reduce manual dependency, and enabling the business to scale efficiently. You’ll work closely with senior leadership, particularly the Chief Experience Officer, translating strategy into structured, scalable execution, while collaborating with Product and Customer Success teams.
Key Responsibilities
- Delivery Systems & Automation
- Own and evolve the delivery infrastructure across multiple service formats
- Audit and redesign workflows to remove inefficiencies and manual processes
- Implement automation and AI-enabled tooling to improve scalability
- Build systems that ensure consistent, high-quality delivery without heavy human intervention
- Develop and manage forecasting and capacity planning models
- Ensure effective allocation of resources across demand
- Build systems and communication frameworks to support a distributed delivery network
- Maintain visibility across performance, availability, and potential risks
- Define and embed operational quality standards
- Improve issue identification, escalation, and resolution processes
- Enhance consistency and reliability across delivery
- Define key operational metrics and reporting frameworks
- Build dashboards and reporting to provide clear visibility across the business
- Translate data into actionable insights that inform decision-making
- Lead and develop a small, high-impact operations team
- Create structure, accountability, and effective operating rhythms
- Act as the link between Operations, Product, and Customer Success
- Support new client launches, pilots, and programme rollouts
What We’re Looking For
- Experience in operations, product operations, or systems roles within scaling environments
- Proven track record of redesigning workflows and building scalable systems
- Experience implementing or owning internal tooling, automation, or process architecture
- Strong systems thinking — balancing immediate needs with long-term scalability
- Ability to work cross-functionally across Product, Customer, and Operations teams
- Experience leading or developing individuals or small teams
Mindset & Approach
- Sees operations as a product — with users, journeys, and continuous improvement
- Challenges existing processes and is comfortable redesigning from first principles
- Understands when to deliver quick fixes vs. long-term solutions
- Brings structure and clarity to complex, ambiguous environments
- Comfortable making decisions with incomplete information
Nice to Have
- Experience with automation tools (e.g. Zapier, Make, Airtable, Notion)
- Exposure to AI / LLM-powered tooling in operational contexts
- Background in coaching, L&D, or behavioural change environments (not essential)
Why Join
- Play a key role in scaling a high-growth, purpose-driven product
- Work directly with senior leadership and influence core business operations
- Build systems that support global delivery at scale
- Define what operational excellence looks like in a modern organisation
Operational Lead in City of London employer: Gravitas Recruitment Group (Global) Ltd
Contact Detail:
Gravitas Recruitment Group (Global) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Lead in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operational leadership. Think about how you can showcase your experience in redesigning workflows and building scalable systems – that's what they want to hear!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. Use our website to find roles that excite you and tailor your approach to each one. Quality over quantity, folks!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Operational Lead in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Lead role. Highlight your experience in operations, systems design, and any relevant tools you've used. We want to see how your skills align with our mission of transforming coaching delivery!
Showcase Your Impact: When detailing your past roles, focus on the impact you made. Did you redesign workflows or implement automation? Share specific examples that demonstrate your ability to drive efficiency and scalability. We love seeing results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who challenges the status quo and brings a fresh perspective. Don’t be afraid to show us your mindset and approach to operations — we value authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the Operational Lead role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate how your experience in operations and systems design can contribute to their growth.
✨Showcase Your Systems Thinking
Be prepared to discuss specific examples of how you've redesigned workflows or implemented automation in previous roles. Highlight your ability to balance immediate needs with long-term scalability, as this is crucial for the position. Use metrics to demonstrate the impact of your work.
✨Prepare for Cross-Functional Collaboration Questions
Since this role involves working closely with Product and Customer Success teams, think of examples where you've successfully collaborated across departments. Be ready to explain how you can bridge gaps between teams and ensure smooth communication and execution.
✨Emphasise Your Leadership Style
As a high-impact leadership role, it's important to convey your approach to leading and developing teams. Share your experiences in creating structure and accountability, and how you've fostered a culture of continuous improvement. This will show that you're not just a manager, but a leader who inspires others.