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- Tasks: Handle complex casualty claims and drive effective investigation strategies.
- Company: Forward-thinking insurer prioritising quality and trust over traditional processes.
- Benefits: High autonomy, strong collaboration, and opportunities for professional growth.
- Why this job: Step into a role where you can truly influence and shape strategy.
- Qualifications: 4+ years in complex casualty claims with strong technical and commercial skills.
- Other info: Join a dynamic team focused on continuous improvement and mentorship.
The predicted salary is between 50000 - 60000 £ per year.
Are you a Casualty Claims professional looking for more autonomy, real influence and a chance to step into a genuinely value-add role? This opportunity sits within a growing, forward-thinking insurer that operates very differently to the traditional market, with less process, more trust, and a strong focus on delivering commercial, solutions-led outcomes.
You’ll be joining a business that prioritises quality over volume, works closely with a select broker panel, and empowers its people to make decisions and shape strategy.
The Role
You’ll take ownership of complex casualty claims, handling large loss cases from investigation through to negotiation and settlement, with a strong focus on technical delivery and stakeholder management. Alongside this, you’ll play a key role in shaping the wider claims function acting as a technical referral point, mentoring colleagues and contributing to continuous improvement across the team. You’ll work closely with underwriting, risk and senior claims leadership, giving you real visibility across the business and the opportunity to influence how claims are handled at a strategic level.
Key Responsibilities
- Managing a portfolio of large loss casualty claims from first notification through to settlement
- Driving effective investigation strategies and delivering strong commercial outcomes
- Acting as a technical and strategic referral point for the wider casualty team
- Supporting leadership on complex cases and contributing to large loss forums
- Building strong relationships with brokers, policyholders, adjusters, reinsurers and suppliers
- Working collaboratively with underwriting and risk teams to deliver joined-up solutions
- Mentoring and developing more junior team members
- Identifying trends, legal developments and areas for improvement across the claims function
Why This Role Stands Out
- A genuine opportunity to step away from process-heavy environments into a more agile, empowered setting
- High level of autonomy and trust making decisions, not waiting for them to find you
- Exposure to complex, high-value claims with real breadth and impact
- Strong internal collaboration across underwriting, claims and risk – not siloed working
- A growing robust platform where you can shape your role
- A culture that values expertise, accountability and commercial thinking
Skills Required
- A minimum of 4 years’ experience handling complex casualty claims plus a total of 6-8 years minimum in a claims capacity
- Strong technical capability combined with a commercial mindset
- Confidence in managing stakeholders and influencing outcomes
- A collaborative approach and interest in mentoring/supporting others
If you’re currently feeling constrained by process, or lack of progression, this position offers a new and fresh alternative.
Complex Casualty Claims Handler in Bolton employer: Gravitas Recruitment Group (Global) Ltd
Contact Detail:
Gravitas Recruitment Group (Global) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Casualty Claims Handler in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with casualty claims. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential employers or attend industry events, don’t hold back on sharing your knowledge about complex casualty claims. It’ll set you apart as a go-to person in the field.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know what might come of it!
✨Tip Number 4
Prepare for interviews by understanding their approach to claims handling. Research the company’s values and how they differ from traditional insurers. This will help you demonstrate that you’re not just looking for any job, but the right fit for their unique culture.
We think you need these skills to ace Complex Casualty Claims Handler in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Complex Casualty Claims Handler role. Highlight your experience in handling large loss cases and your ability to manage stakeholders effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background makes you a perfect fit. Don’t just repeat your CV; give us insights into your approach to claims management and your collaborative spirit.
Showcase Your Technical Skills: Since this role requires strong technical capability, be sure to mention specific examples of complex casualty claims you've handled. We want to see how you’ve driven effective investigation strategies and delivered commercial outcomes.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, you can ensure your application reaches us quickly and efficiently, and you’ll have access to all the latest updates on your application status.
How to prepare for a job interview at Gravitas Recruitment Group (Global) Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of complex casualty claims. Be ready to discuss specific cases you've handled, the strategies you employed, and the outcomes achieved. This will show your technical capability and commercial mindset.
✨Showcase Your Autonomy
This role values autonomy, so be prepared to share examples of when you've taken ownership of a project or case. Highlight how your decisions led to positive outcomes and how you navigated challenges without relying heavily on processes.
✨Build Relationships in the Room
Since strong relationships with brokers and stakeholders are key, think about how you can demonstrate your collaborative approach during the interview. Share experiences where you successfully managed stakeholder expectations or worked closely with others to achieve a common goal.
✨Emphasise Continuous Improvement
The company is looking for someone who can contribute to continuous improvement. Be ready to discuss any trends or legal developments you've identified in your previous roles and how you've implemented changes to enhance the claims process.