At a Glance
- Tasks: Manage and grow relationships with public sector clients, ensuring successful product adoption.
- Company: Dynamic software and data solutions business focused on customer success.
- Benefits: Up to £55,000 salary, £15,000 OTE, remote work, flexible hours, and 25 days holiday.
- Other info: Join a remote-first team with limited travel and excellent career growth opportunities.
- Why this job: Make a real impact by helping clients maximise technology value in the public sector.
- Qualifications: Experience in account management, customer success, and SaaS solutions.
The predicted salary is between 55000 - 55000 £ per year.
Are you an Account Manager who excels at building long-term customer relationships, driving renewals, and helping clients maximise the value of technology solutions? We're supporting a growing software and data solutions business looking for a customer-focused Account Manager to manage and develop an established portfolio of public sector clients. This role is centered around customer retention, account growth, stakeholder engagement, and delivering exceptional customer outcomes rather than high-volume new business sales.
The Role
You'll be responsible for managing a diverse customer base, building trusted relationships, ensuring successful product adoption, and identifying opportunities to expand existing accounts.
- Driving customer renewals and retention
- Growing revenue through cross-sell and upsell opportunities
- Developing strong relationships with key stakeholders
- Understanding customer challenges and business objectives
- Acting as a trusted advisor and point of contact
- Providing customer feedback to internal product and leadership teams
- Maintaining accurate CRM records and account plans
- Supporting customers through product and service developments
What We're Looking For
We're interested in speaking with professionals who have experience in:
- Account Management
- Customer Success
- Client Relationship Management
- SaaS or Technology Solutions
- Public Sector or Local Government environments
- Renewal and retention-led sales models
- Managing multiple stakeholder relationships
Particularly relevant backgrounds may include:
- Local Government technology
- Gov-Tech
- Council Tax solutions
- Adult Social Care software
- Data & Analytics platforms
- Case Management systems
- Public Sector digital transformation
What Success Looks Like
You'll be a consultative, relationship-led professional who:
- Enjoys managing and growing existing accounts
- Understands how to demonstrate value to customers
- Builds credibility with senior stakeholders
- Can identify commercial opportunities without being a hard-sell salesperson
- Thrives in a remote-first environment
- Brings energy, personality, and strong communication skills
Package
Up to £55,000 basic salary £15,000–£16,000 OTE
Remote-first working
Flexible working environment
Pension
Life assurance
25 days holiday plus bank holidays
Employee wellbeing and benefits package
Limited travel (approximately 3–4 events per year)
Account Manager employer: Gravitas Recruitment Group (Global) Ltd
Join a dynamic and innovative software and data solutions company that prioritises customer relationships and employee growth. With a remote-first working environment, flexible hours, and a comprehensive benefits package including generous holiday allowance and wellbeing support, this role as an Account Manager offers the chance to make a meaningful impact in the public sector while developing your career in a supportive culture that values collaboration and personal development.
Contact Details:
Gravitas Recruitment Group (Global) Ltd Recruitment Team
