Job Title: Civica CX Housing Systems Lead
Salary: £50,000
Location: Remote (UK-wide, occasional travel for key team events)
Contract: Full-Time, Permanent
About the Role
Our client are seeking a dedicated Civica CX Housing Systems Lead to take full ownership of our core housing management platform.
Having almost wrapped up Phase 1 of our Civica CX rollout, we need an experienced systems specialist to bring Phase 1 across the finish line and directly lead the design, configuration, and execution of Phase 2.
This is a high-impact, hands-on role where you will bridge the gap between business operations and technical configuration, ensuring our systems deliver maximum efficiency for both our teams and residents.
Key Responsibilities
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Phase 1 Finalisation: Complete final sign-offs, resolve post-go-live residual actions, refine existing workflows, and ensure system stability across live modules.
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Phase 2 Leadership: Lead the planning, scope, testing, configuration, and delivery of Phase 2 modules (e.g., advanced asset management, mobile working, resident portals, or enhanced reporting).
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System Administration & Optimization: Serve as the subject matter expert (SME) for Civica CX, maintaining system security, user permissions, workflow automation, and data integrity.
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Stakeholder Engagement: Collaborate closely with housing management, finance, assets, and frontline teams to translate operational needs into efficient system solutions.
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Reporting & Data: Build and refine custom operational reports, dashboards, and key management information (MI).
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Vendor & Support Management: Act as the primary technical contact for Civica, managing escalations, upgrades, and system integrations.
What We Are Looking For
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Civica CX Expertise: Proven hands-on experience configuring, administering, or implementing Civica CX within a housing environment.
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Housing Sector Knowledge: A solid understanding of social housing processes (Tenancy Management, Lettings, Repairs, Arrears, Asset Management).
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Implementation Experience: Track record of taking housing management modules or systems through testing, go-live, and embedding phases.
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Data & Technical Skills: Comfortable with Civica CX backend configuration, workflow mapping, and report writing (SQL/SSRS or internal reporting tools).
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Communication: Ability to guide end-users, translate technical speak into plain English, and drive user adoption across a remote team.
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Civica CX Systems Lead in Manchester employer: Gravitas Group
As a global leader in risk and reinsurance, our client offers an exceptional work environment that prioritises collaboration, inclusivity, and professional development. The role of International Contracts Leader not only provides the opportunity to shape contract strategy across UK and Europe but also fosters personal growth through exposure to complex contractual issues and stakeholder management. With a commitment to innovation and high-quality standards, employees are empowered to thrive in a hybrid working model while contributing to meaningful solutions for clients.
