At a Glance
- Tasks: Deliver engaging NEC training and create user-friendly documentation for diverse teams.
- Company: Join a dynamic team in the Social Housing sector making a real difference.
- Benefits: Competitive day rate, hybrid working, and opportunities for professional growth.
- Other info: Flexible role with a focus on high service standards and user engagement.
- Why this job: Empower others with your NEC expertise while enhancing your training skills.
- Qualifications: Proven NEC experience and exceptional communication skills required.
Day Rate
£450+ per day
Location
N/A, United Kingdom
Duration
3-months
Working Arrangement
Hybrid (Onsite in the first week)
This contract opportunity is within the Social Housing sector, supporting teams to maximise the effective use of NEC through high-quality training delivery, clear documentation, and hands-on coaching.
You will work closely with service areas to embed consistent processes, improve system confidence, and ensure best practice is followed across day-to-day activities.
Key Responsibilities
- Deliver training to service areas in NEC, tailored to varying levels of user ability and operational requirements.
- Plan and conduct one-to-one training sessions, group workshops, and refresher sessions as required.
- Create and maintain extremely strong documentation, including user guides, process maps, step-by-step work instructions, and knowledge base content.
- Translate operational processes into clear NEC workflows and training materials that support consistent adoption.
- Gather feedback from users, identify knowledge gaps, and recommend improvements to training content and delivery methods.
- Work collaboratively with stakeholders to schedule sessions and support change activity during system usage improvements.
Essential Requirements
- Proven NEC experience, with the ability to train end users effectively.
- Experience training service areas in NEC within a busy operational environment.
- Exceptional documentation skills, producing clear, structured, and user-friendly materials.
- Demonstrable experience delivering one-to-one sessions and workshops.
- Strong stakeholder management and communication skills, with the ability to explain concepts clearly to non-technical audiences.
- Confident organising your own workload and prioritising multiple training demands.
Desirable Skills
- Previous experience creating a training needs analysis and translating findings into a delivery plan.
- Self-starter with a proactive approach to solving problems and improving training outcomes.
- Approachable and supportive style, encouraging user engagement and confidence.
- Additional Information
This role may involve working with a range of teams supporting housing services, including repairs, rents, assets, and customer-facing functions.
A practical, flexible approach and a commitment to high service standards are essential.
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