Interim IT Service Manager
Contract: 6 months
Location: London / Hybrid (Two Days a week initially)
IR35: OUTSIDE
The Role
We are looking for an experienced IT Service Manager to support the organisation during a period of transition, working closely with a newly appointed third-party IT support provider.
Key Responsibilities
- Manage and oversee the outsourced IT support provider.
- Act as the escalation point for complex IT issues.
- Triage and coordinate bespoke business/IT requests.
- Work with internal stakeholders and technical SMEs.
- Introduce stronger IT service processes, governance and best practice.
- Help stabilise and improve the overall IT service function.
- Support Microsoft/Azure and wider cloud-related requirements.
Key Experience
- Strong IT Service Management / IT Operations background.
- Experience managing third-party IT service providers.
- Experience handling escalations and complex IT issues.
- Strong stakeholder and supplier management skills.
- Microsoft Azure / Microsoft 365 experience desirable.
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IT Service Manager in London employer: Gravitas Group
As a global leader in risk and reinsurance, our client offers an exceptional work environment that prioritises collaboration, inclusivity, and professional development. The role of International Contracts Leader not only provides the opportunity to shape contract strategy across UK and Europe but also fosters personal growth through exposure to complex contractual issues and stakeholder management. With a commitment to innovation and high-quality standards, employees are empowered to thrive in a hybrid working model while contributing to meaningful solutions for clients.
