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For Companies At a Glance
- Tasks: Lead a dynamic IT service desk, providing top-notch support and mentoring a talented team.
- Company: Join Gravita, a tech-enabled accounting firm empowering ambitious businesses.
- Benefits: Enjoy flexible working, competitive salary, and exceptional development opportunities.
- Why this job: Shape the future of accounting while making a real impact in a fast-paced environment.
- Qualifications: 3-5 years in IT support with strong leadership and Microsoft expertise.
- Other info: Hybrid work model with a focus on employee well-being and growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re Gravita: the accountants fuelling ambitious businesses. We’re a full service, tech-enabled firm, working with entrepreneurs and businesses to help them achieve their goals, and make an impact in the world. We’re growing fast and are bringing like-minded advisors together to form a full-service tech-enabled accounting partner for thousands of SMEs. Our team use their incredible expertise alongside intuitive technology to help businesses and entrepreneurs plan better and grow faster. Our mission is to become the UK’s leading tech-enabled accounting firm for SMEs. We have ambitious goals and our high-calibre team work hard to achieve them. We are one team with one agenda, working collaboratively in a respectful environment to deliver a great service to our clients. So if you join us, you’ll not only be working on exciting client challenges, you’ll also be helping us shape the future of accounting.
The Role
We are seeking an IT Service Team Leader to lead the delivery of high‑quality 1st and 2nd line IT support across the firm. This is a hands‑on leadership role, responsible for day‑to‑day service desk operations, managing and mentoring a team of IT Support Technicians, and acting as the primary escalation point for service issues. The role will also play a key part in establishing and shaping a new service desk function, contributing to its setup, processes, and ongoing development. You will support approximately 500 users across multiple UK offices and work closely with the wider Technology team to ensure reliable, secure, and continuously improving IT services. Over time, the role may expand to include additional Azure and infrastructure responsibilities, with appropriate training provided.
Key Responsibilities
- Service Desk & Team Leadership
- Lead the daily IT service desk operations and support the business in understanding their roles and related processes.
- Manage, mentor, and develop IT Support Technicians.
- Ensure effective incident, request, problem, and resolution management.
- Act as an escalation point for complex or high‑impact issues.
- Monitor service performance, analyse trends, and implement improvements.
- Technical Support
- Provide hands‑on 2nd line support where required.
- Support and administer a Microsoft‑centric environment, including:
- Microsoft 365 and M365 administration
- Microsoft Entra ID and Intune
- Windows 11, Windows Server, and Active Directory
- Line‑of‑business applications (i.e. professional services/accountancy systems)
- Support user onboarding and offboarding, device management, and application deployment.
- Apply ITIL‑aligned practices across incident, problem, and change management.
- Act as Incident Commander for major service outages, coordinating recovery and communications.
- Work with Infrastructure, Cybersecurity, and third‑party partners to resolve issues and introduce service improvements.
- Build effective working relationships with stakeholders across business areas.
- Communicate clearly on incidents, priorities, and service improvements.
- Take ownership of issues through to resolution with accountability.
Qualifications, Knowledge & Experience
- 3–5+ years’ experience in IT support or service desk roles, including experience leading or mentoring others.
- Strong 2nd line support experience in a Microsoft‑based environment.
- Experience supporting users across multiple offices or locations.
Skills & Attributes
- Strong knowledge of Microsoft 365, Windows, and Azure technologies.
- Excellent customer service and communication skills.
- Confident, approachable people leader with a hands‑on mindset.
- Well organised, proactive, and able to manage competing priorities.
- Calm and effective under pressure, particularly during incidents.
Your Career with Gravita
When you join Gravita, we’ll support you on your own growth journey. We want to be the place you learn, grow and unlock your true potential. We’ll work with you to build a progression plan to outline how you’ll grow at our company and everything we’ll do to help you get there. We’re also passionate about learning and development, to help you focus on your future.
The Nitty Gritty
Our standard working week is a 37.5-hour week on a hybrid basis (4 days office / 1 day remote). Core working hours are 10am - 4pm Monday to Friday. Flexible working and happy employees are at the top of our list here at Gravita and we have been working hard to support our teams through the fast-paced changes. Your development won’t be forgotten, our development support is extraordinary for a firm of our size. It’s a busy, fast-paced environment here at Gravita.
IT Service Team Leader in Oxford employer: Gravita
Contact Detail:
Gravita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Team Leader in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for an IT Service Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Gravita and understanding their mission. Familiarise yourself with their tech-enabled approach to accounting and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you’ve managed teams in the past, especially in high-pressure situations. Gravita is looking for someone who can lead and mentor, so share those stories that highlight your hands-on approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Gravita team and contributing to their exciting journey.
We think you need these skills to ace IT Service Team Leader in Oxford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading an IT service team and making a real impact at Gravita.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in IT support and leadership, and don’t forget to mention any relevant skills with Microsoft technologies. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Gravita!
How to prepare for a job interview at Gravita
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and Azure technologies. Be ready to discuss your hands-on experience with these tools, as well as any specific challenges you've faced and how you resolved them.
✨Showcase Your Leadership Skills
As an IT Service Team Leader, you'll need to demonstrate your ability to manage and mentor a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to problem-solving and team development.
✨Understand the Company Culture
Gravita values collaboration and respect. Familiarise yourself with their mission and values, and think about how your personal work style aligns with their culture. Be ready to share how you can contribute to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to real-world IT issues. Think through potential scenarios, such as handling a major service outage or managing conflicting priorities, and outline your thought process and actions in those situations.
