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- Tasks: Lead and mentor a tech team while providing top-notch IT support services.
- Company: Dynamic accounting firm in Greater London with a tech-driven approach.
- Benefits: Hybrid work model, professional development, and a supportive team culture.
- Why this job: Shape the future of IT support and make a real difference in a collaborative setting.
- Qualifications: 3–5+ years in IT support and expertise in Microsoft technologies.
- Other info: Fast-paced environment with great opportunities for career advancement.
The predicted salary is between 48000 - 72000 £ per year.
A tech-enabled accounting firm located in Greater London is seeking an IT Service Team Leader to manage and mentor a team providing high-quality IT support services. This hands-on leadership role will oversee service desk operations, support approximately 500 users across multiple UK offices, and help establish a new service desk function.
The ideal candidate has 3–5+ years of experience in IT support and strong knowledge of Microsoft technologies. Join us in a fast-paced, collaborative environment that fosters professional growth and development.
IT Service Desk Lead – Hybrid, Mentoring Tech Team employer: Gravita
Contact Detail:
Gravita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Lead – Hybrid, Mentoring Tech Team
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in managing IT teams and service desk operations. This will help you stand out during interviews and showcase your hands-on leadership style.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've mentored teams and improved IT support services in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can lead and inspire. Your next big opportunity could be just a click away!
We think you need these skills to ace IT Service Desk Lead – Hybrid, Mentoring Tech Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and leadership. We want to see how you've managed teams and provided top-notch service, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Lead role. Share your passion for mentoring and how you can help us establish a new service desk function.
Showcase Your Tech Skills: Since we’re all about Microsoft technologies, make sure to mention any relevant certifications or experiences. We love seeing candidates who are tech-savvy and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gravita
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies and any other relevant tools. Be ready to discuss your hands-on experience with these systems, as well as how you've used them to solve problems in the past.
✨Showcase Your Leadership Skills
Since this role involves mentoring a tech team, be prepared to share examples of how you've successfully led or supported a team in the past. Highlight your approach to fostering collaboration and professional growth among team members.
✨Understand the Service Desk Dynamics
Familiarise yourself with what makes an effective service desk operation. Think about how you would establish a new service desk function and be ready to discuss your ideas on improving user support for the 500 users across multiple offices.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, the challenges the IT team faces, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
