Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch IT support and shape a new service desk function.
- Company: Gravita, a tech-enabled accounting firm empowering ambitious businesses.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Why this job: Join us to tackle exciting challenges and shape the future of accounting.
- Qualifications: Experience in IT support and leadership skills.
- Other info: Opportunity to grow with a fast-paced, innovative team.
The predicted salary is between 36000 - 60000 £ per year.
We’re Gravita: the accountants fuelling ambitious businesses. We’re a full service, tech‑enabled firm, working with entrepreneurs and businesses to help them achieve their goals, and make an impact in the world. We’re growing fast and are bringing like‑minded advisors together to form a full‑service tech‑enabled accounting partner for thousands of SMEs. Our team use their incredible expertise alongside intuitive technology to help businesses and entrepreneurs plan better and grow faster. Our mission is to become the UK’s leading tech‑enabled accounting firm for SMEs. We have ambitious goals and our high‑calibre team work hard to achieve them. We are one team with one agenda, working collaboratively in a respectful environment to deliver a great service to our clients. So if you join us, you’ll not only be working on exciting client challenges, you’ll also be helping us shape the future of accounting.
The Role
We are seeking an IT Service Team Leader to lead the delivery of high‑quality 1st and 2nd line IT support across the firm. This is a hands‑on leadership role, responsible for day‑to‑day service desk operations, managing and mentoring a team of IT Support Technicians, and acting as the primary escalation point for service issues. The role will also play a key part in establishing and shaping a new service desk function, contributing to its set up, processes, and ongoing development. You will support approximately 500 users across multiple UK offices and work closely with the wider Technology team to ensure reliable, secure, and continuously improving IT services. Over time, the role may expand to include additional Azure and infrastructure responsibilities, with appropriate training provided.
Key Responsibilities
- Service Desk
IT Service Team Leader employer: Gravita Business Services Ltd.
Contact Detail:
Gravita Business Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Team Leader role.
✨Tip Number 2
Prepare for the interview by researching Gravita and understanding their mission. We want to see how you can contribute to our ambitious goals, so think about how your experience aligns with our tech-enabled approach.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you’ve successfully managed teams and improved service delivery. We’re looking for someone who can inspire and mentor our IT Support Technicians.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Service Team Leader role. Highlight your leadership experience and any relevant tech skills, as we want to see how you can contribute to our ambitious goals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading an IT team and how your background makes you the perfect fit for our tech-enabled environment. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love seeing how you approach problem-solving, especially in a fast-paced setting like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gravita Business Services Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on the latest IT support trends and technologies relevant to the role. Be prepared to discuss your experience with 1st and 2nd line support, as well as any specific tools or software you've used. This shows you're not just a candidate, but someone who genuinely understands the tech landscape.
✨Showcase Your Leadership Skills
As an IT Service Team Leader, you'll need to demonstrate your ability to manage and mentor a team. Think of examples where you've successfully led a project or supported your colleagues. Highlighting your leadership style and how you foster collaboration will resonate well with the interviewers.
✨Understand Their Mission
Gravita is all about helping businesses grow through tech-enabled solutions. Familiarise yourself with their mission and values, and think about how your skills can contribute to their goals. This will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Prepare by thinking through common IT issues and how you would handle them, especially in a high-pressure environment. This will showcase your critical thinking and readiness to tackle real-world challenges.
