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- Tasks: Lead a team providing 1st and 2nd line IT support to around 500 users.
- Company: A leading accounting firm in Greater London with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in IT service delivery.
- Qualifications: Strong experience in Microsoft environments and proven leadership skills.
- Other info: Fast-paced environment with a focus on employee development.
The predicted salary is between 42000 - 84000 £ per year.
A leading accounting firm in Greater London seeks an IT Service Team Leader to manage 1st and 2nd line IT support across the firm. This hands-on role includes leading a team of IT Support Technicians, serving around 500 users, and establishing a new service desk function. Strong experience in a Microsoft environment and leadership skills are essential.
The position supports a 37.5-hour hybrid workweek to accommodate employee needs and development aspirations within a fast-paced environment.
IT Service Lead (Hybrid) — 1st/2nd Line Support employer: Gravita Business Services Ltd.
Contact Detail:
Gravita Business Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lead (Hybrid) — 1st/2nd Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully led teams or improved processes in previous roles. This will highlight your fit for the IT Service Lead position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Service Lead (Hybrid) — 1st/2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially in a Microsoft environment. We want to see how your skills align with the role, so don’t be shy about showcasing your leadership experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Lead position. Share specific examples of how you've led teams and improved service desk functions in the past.
Showcase Your Soft Skills: While technical skills are crucial, we also value soft skills like communication and teamwork. Make sure to mention any experiences where you’ve successfully collaborated with others or resolved conflicts within a team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gravita Business Services Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft environments and 1st/2nd line support. Be ready to discuss specific tools and technologies you've used, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of your leadership experience. Talk about how you've motivated your team, resolved conflicts, or improved processes in previous roles.
✨Understand the Company Culture
Research the accounting firm and its values. Understanding their culture will help you tailor your responses and show that you're a good fit for their team. Mention any alignment between your personal values and theirs during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the service desk function, team dynamics, and growth opportunities within the firm. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
