At a Glance
- Tasks: Join our Exeter team to enhance office operations and improve processes using data and technology.
- Company: Gravita, a dynamic firm focused on growth and innovation.
- Benefits: Flexible working hours, career development support, and a collaborative environment.
- Other info: Exciting opportunities for personal growth and a supportive team culture.
- Why this job: Be a key problem solver and make a real impact in a fast-paced setting.
- Qualifications: Experience in operations or client onboarding, with a proactive and curious mindset.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an Associate or Senior Associate to join our Exeter team in a dual role across Operations and Places (office operations). This is an office based role, working 5 days a week from the Exeter office. Alongside running key operational processes and supporting the day‑to‑day office environment, you’ll play an active role in improving how things work: identifying inefficiencies, suggesting better approaches, and supporting the use of data, technology and AI to make our operations more effective. You’ll be a key part of the local team, acting as a go‑to problem solver and coordinator, while also contributing to wider initiatives across the firm.
Key Responsibilities
- Client Operations (approx. 50%)
- Managing client onboarding processes, including AML and KYC checks
- Preparing and managing Letters of Engagement and disengagement documentation
- Setting up and maintaining accurate client records across systems
- Supporting client‑facing teams to ensure a smooth onboarding experience
- Acting as a central point of coordination to resolve issues and keep work moving
- Places / Exeter office (approx. 50%)
- Ensuring the office runs smoothly and professionally day‑to‑day
- Acting as the first point of contact for clients and visitors
- Coordinating meetings, rooms, hospitality and diaries
- Managing suppliers, office supplies and facilities
- Supporting local engagement activities and events
- Maintaining records and supporting Health & Safety processes
- Improving how we operate
- Spotting inefficiencies or friction in existing processes
- Suggesting and supporting improvements (including automation and use of AI tools)
- Helping to build or maintain simple reporting to track activity and performance
- Contributing to firmwide initiatives (e.g. onboarding improvements, data projects, LoE refreshes)
Qualifications, Knowledge & Experience
This role would suit someone who:
- Has experience in operations, administration, or client onboarding (ideally in a professional services environment) – mindset is key.
- Enjoys solving problems, not just completing tasks.
- Looks for better ways of doing things naturally.
- Takes ownership and follows things through.
- Is curious about how systems, processes and tools work.
- Is comfortable with change and open to new technologies.
- Can balance attention to detail with the bigger picture.
Your Career with Gravita
When you join Gravita, we’ll support you on your own growth journey. We want to be the place you learn, grow and unlock your true potential. We’ll work with you to build a progression plan to outline how you’ll grow at our company and everything we’ll do to help you get there. We’re also passionate about learning and development, to help you focus on your future.
The Nitty Gritty
Our standard working week is a 37.5‑hour week on a hybrid basis. Core working hours are 10am - 4pm Monday to Friday. Flexible working and happy employees are at the top of our list here at Gravita and we have been working hard to support our teams through the fast‑paced changes. Your development won’t be forgotten, our development support is extraordinary for a firm of our size. It's a busy, fast‑paced environment here at Gravita.
Associate/Senior Associate, Operations and Places in Exeter employer: Gravita Business Services Ltd.
Gravita is an exceptional employer that prioritises employee growth and development, offering a supportive environment for those in the Associate/Senior Associate role in Exeter. With a strong focus on flexible working, a commitment to learning, and a culture that encourages innovation and problem-solving, employees are empowered to make meaningful contributions while enjoying a balanced work-life experience. Join us to unlock your true potential in a dynamic and collaborative office atmosphere.
Contact Details:
Gravita Business Services Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Associate/Senior Associate, Operations and Places in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at Gravita on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Think about how your experience in operations and problem-solving aligns with what they’re looking for. We want to see that you’re not just ticking boxes but genuinely interested in improving processes.
✨Tip Number 3
Show off your curiosity! During interviews, ask questions about their current operations and suggest potential improvements. This shows you’re proactive and ready to contribute from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Gravita.
We think you need these skills to ace Associate/Senior Associate, Operations and Places in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate/Senior Associate role. Highlight your experience in operations and client onboarding, and show us how you’ve solved problems in the past. We love seeing how you can bring your unique skills to our team!
Show Your Curiosity:We’re looking for someone who’s curious about processes and systems. In your application, share examples of how you’ve identified inefficiencies and suggested improvements. This will help us see your proactive mindset and how you could fit into our culture.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company there.
How to prepare for a job interview at Gravita Business Services Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around client operations and office management. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this role involves identifying inefficiencies and suggesting improvements, be prepared to discuss specific examples from your past where you've successfully solved problems or streamlined processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Tech Savviness
Given the focus on using data, technology, and AI, highlight any relevant experience you have with these tools. Be ready to discuss how you've used technology to improve operations in previous roles, as this will show you're a forward-thinking candidate.
✨Engage with Their Culture
Research Gravita’s values and culture before the interview. Be prepared to discuss how you can contribute to their team dynamics and local engagement activities. Showing that you’re a good fit for their culture can set you apart from other candidates.
