At a Glance
- Tasks: Lead and manage the Revenues and Benefits team to deliver key statutory services.
- Company: Join a dynamic local government team in Gravesend.
- Benefits: 28 days annual leave, discounts, training opportunities, and free parking.
- Other info: Fast-paced environment with opportunities for career growth and innovation.
- Why this job: Make a real impact in local governance while developing your leadership skills.
- Qualifications: 5+ years in Revenues & Benefits management with strong leadership abilities.
The predicted salary is between 57126 - 63395 £ per year.
Salary: £57,126 to £63,395 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Status: Permanent
Hours: 37 hours per week
Closing date: 19 July 2026
Due to the nature of this role, this post is subject to a Standard check with the Disclosure and Barring Service (DBS).
The role involves leading our high-performing Revenues and Benefits service. Reporting to the Head of Service, you will provide strong leadership and management across the Revenues and Benefits teams, ensuring the delivery of key statutory services including Council Tax, Business Rates, Housing Benefit and Council Tax Reduction. This is a pivotal management role, where you will drive service improvement, champion innovation and ensure services are delivered efficiently, effectively and in line with legislative requirements.
Key responsibilities:
- Lead and manage the team to high performance standards and ensure excellent service delivery
- Oversee the administration of Council Tax, Business Rates, Housing Benefit and Council Tax Reduction schemes
- Drive continuous improvement through innovation, performance management and service redesign
- Collaborate across the organisation and with external partners including DWP and other agencies
About you:
You will be an inspirational and resilient leader with a collaborative approach. We are looking for someone who is organised, proactive and able to manage competing priorities in a fast-paced environment. You will have:
- Significant experience working in a Revenues & Benefits environment at management level for over 5 years
- Strong leadership skills with the ability to motivate, develop and manage staff performance effectively
- In-depth knowledge of Council Tax, Business Rates and/or Housing Benefit/Council Tax Reduction legislation
- Excellent communication skills, with the ability to engage with senior stakeholders, Members and customers
- Experience managing performance, analysing data and driving service improvement
- A strong understanding of local government and public sector environments
- A strong level of basic education (including English and Maths) or an NVQ level 3 in a related field and/or 2 years qualitative experience
Benefits:
- A minimum of 28 days annual leave plus bank holidays
- Access to over 1,000 instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal
- VivUp Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Access to Employee Assistance Programme 24/7
- Free parking
How to apply:
We do not accept applications by email. You can apply for this job via our online form. You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application. You should submit your application by 19 July 2026. We reserve the right to close this vacancy at any time prior to the closing date. All recruitment correspondence, including interview letters and contracts of employment, will usually be sent out via email. If you require documentation in a different format such as braille or large print, please contact the Human Resources Team on 01474 337374.
Revenues & Benefits Manager in Gravesend employer: Gravesham
As a Revenues & Benefits Manager at the Civic Centre in Gravesend, you will join a supportive and dynamic work environment that prioritises employee well-being and professional growth. With a strong focus on service improvement and innovation, the company offers extensive benefits including generous annual leave, career development opportunities, and access to a wide range of discounts, making it an excellent employer for those seeking meaningful and rewarding employment in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues & Benefits Manager in Gravesend
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Gravesham, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Gravesham and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenues & Benefits Manager in Gravesend
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Gravesham and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Gravesham
✨Get to Know Public Sector Values
Before your interview with Gravesham, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Gravesham.
