Neighbourhood Team Leader in Gravesend

Salary:£40,177 to £43,111per annum (inclusive of allowances) Location:Civic Centre, Gravesend Working Pattern:Full-time Hours:37 hours per week. Closing Date:6 September 2026

Due to the nature of this role, this post issubject to an Enhanced check with theDisclosure and Barring Service (DBS).

The Role

An exciting development opportunity within our Neighbourhood Housing Team.

Are you an experienced housing professional ready to take the next step in your career? We are looking for amotivated and capable colleague to join us as a Neighbourhood Team Leader and help us deliver excellent servicesfor our tenants, leaseholders and communities.

This is a great opportunity to build on your housing experience and develop your leadership skills in a supportiveenvironment. You may already be guiding colleagues, leading complex cases or stepping up when needed.Formalmanagement experience is not essential; what matters most is your potential, commitment and enthusiasm for helpingpeople and improving services.

As Neighbourhood Team Leader, you will:

• Provide day-to-day support, supervision and guidance to Housing Officers.
• Oversee complex ASB, tenancy and estate management cases.
• Help deliver a responsive, high-quality and customer-focused neighbourhood service.
• Contribute to performance management and continuous service improvement.
• Work with colleagues and partners to achieve positive outcomes for residents and communities.

We are committed to investing in your development. The successful candidate will be required to complete the CIHLevel 4 Certificate in Housing Management within 2 years of appointment, in line with the expectations set out in theRegulator of Social Housing’s Consumer Standards and the Social Housing (Regulation) Act 2023, supporting ourcommitment to professionalism, competence and high standards of service delivery.

About you

You will be able to demonstrate:

• Experience in a housing or neighbourhood management environment for a social landlord
• Strong knowledge of tenancy and estate management, including complex or sensitive casework.
• The ability to support, guide and positively influence colleagues, with the potential to develop as a manager.
• Clear communication skills and the ability to build effective relationships with residents, colleagues and partners.
• A customer-focused approach and a commitment to delivering high-quality housing services.
• The willingness and ability to complete the CIH Level 4 Certificate in Housing Management within two years of appointment.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

• A minimum of 25Days Annual Leave, plus paid bank holidays.
• Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
• Career development, training opportunities and access to e-learning
• Access to eye care vouchers and VDU Glasses
• External Occupational Health service
• Cycle to Work Scheme
• Access to an employee assistance programme 24/7
• Hybrid Working (minimum two days in the office per week)
• Free parking
• Octopus Electric Vehicles Salary Sacrifice Scheme

Proposed interview date 20 September 2026.

Applicants must be able to demonstrate all essential requirements as listed in the job description.

Local Government Reorganisation

In April 2028 Local government in Kent is moving to a new unitary council structure. If you join us now, you will be employed by Gravesham Borough Council in the first instance, but staff are expected to transfer to the new organisation under TUPE arrangements in April 2028. This means your continuity of employment and existing terms and conditions will be protected.