At a Glance
- Tasks: Assist in providing a friendly service to landlords and tenants, tackling homelessness issues.
- Company: Join Gravesham Borough Council, dedicated to community growth and support.
- Benefits: Competitive salary, pension scheme, career development, and free parking.
- Other info: Dynamic role with opportunities for training and personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable administrative experience.
- Qualifications: Strong communication skills and experience with vulnerable households are essential.
The predicted salary is between 26793 - 28532 £ per year.
Salary: £26,793 to £28,532 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Contract: Permanent
Working Pattern: Full time
Hours: 37 hours per week
Closing Date: 9 August 2026
Proposed interview date: 13 August 2026.
Due to the nature of this role, this post is subject to an Enhanced check with the Disclosure and Barring Service (DBS).
The Role
Ready to make a difference for households experiencing homelessness? GBC Lettings, the Council's social letting agency, is recruiting an experienced administrator to assist the team. You will be providing an effective, customer friendly service to landlords, tenants, and clients experiencing homelessness. The role will be varied, including preparing tenancy paperwork, solving maintenance problems, processing invoices, and administering loans and grants under the Rent Deposit Scheme.
The ideal candidate will have:
- Great communication skills with a range of audiences.
- The ability to work independently within defined procedures.
- Organised with good attention to detail in an administrative role.
- Knowledge of welfare benefits and homelessness legislation.
- Experience working with vulnerable households including young people.
- Experience working in a busy environment and dealing with difficult customers.
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses. The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Benefits include:
- Membership to Local Government Pension Scheme
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Access to EAP Services 24/7
- Free parking
- Octopus Electric Vehicles Salary Sacrifice Scheme
Applicants must be able to demonstrate all essential requirements as listed in the job description. We reserve the right to close this vacancy at any time prior to the closing date. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Lettings Administrator in Gravesend employer: Gravesham
Gravesham is an excellent employer, offering a supportive work environment at the Civic Centre in Gravesend where you can make a real impact on the community's digital services. With a strong focus on employee growth, comprehensive training, and a minimum of 23 days holiday, this apprenticeship provides a unique opportunity to develop your skills while contributing to meaningful improvements for residents.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator in Gravesend
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Gravesham.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Gravesham!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Gravesham, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Gravesham or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Lettings Administrator in Gravesend
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Gravesham:Before hitting send, make sure to tailor your application specifically to Gravesham! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Gravesham
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
