At a Glance
- Tasks: Provide top-notch IT support to over 550 users and troubleshoot technical issues.
- Company: Join a supportive team at Gravesham, dedicated to customer-focused IT solutions.
- Benefits: Enjoy 25+ days of leave, discounts, training opportunities, and free parking.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Kickstart your IT career with hands-on experience and professional development.
- Qualifications: Basic IT skills, strong communication, and a passion for technology.
The predicted salary is between 25575 - 28532 € per year.
Salary: £25,575 to £28,532 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Status: Permanent
Hours: 37 hours per week
Closing date: 14 June 2026
The role
We’re looking for a highly motivated IT Service Desk Technician (1st line) to deliver first-class, customer‑focused technical support to over 550 users. As an IT Service Desk Technician (1st line) you’ll be the first point of contact and responsible for initial troubleshooting. You’ll handle queries via our service desk system, phone, email, Microsoft Teams, and in person.
You will be encouraged to continue your professional development by sitting certification‑based training such as CompTIA certification pathways including A+, N+ and S+.
You’ll have excellent communication skills, being able to explain technical issues in plain English, and show empathy and patience with end users.
Skills and experience required:
- Basic Windows operating systems and hardware troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- A fundamental understanding of network concepts such as LAN and Wi‑Fi.
Working for Gravesham:
- A minimum of 25 days annual leave plus bank holidays.
- Access to over 1000 instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
- Career development, training opportunities and access to e‑learning.
- Access to eye care vouchers and VDU Glasses.
- External Occupational Health service.
- Cycle to Work Scheme.
- Access to Employee Assistance Programme 24/7.
- Free parking.
IT Service Desk Technician (1st Line) in Gravesend employer: Gravesham
Gravesham is an excellent employer for those looking to kickstart their IT career as an IT Service Desk Technician. With a strong commitment to employee development, you will have access to certification training and a supportive work culture that values communication and teamwork. Enjoy generous benefits including 25 days of annual leave, discounts on various services, and a focus on work-life balance in the vibrant location of Gravesend.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician (1st Line) in Gravesend
✨Tip Number 1
Network like a pro! Reach out to people in the IT field, especially those working at Gravesham. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios with friends or family where you can explain technical issues in plain English. This will help you shine during interviews.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a video call or in person, be ready to demonstrate how you can empathise with users and resolve their issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and resources to help you land that IT Service Desk Technician role.
We think you need these skills to ace IT Service Desk Technician (1st Line) in Gravesend
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology in your application! Mention any relevant experiences or projects that highlight your love for IT and how you’ve helped others with tech issues.
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Service Desk Technician role. Highlight your communication skills and any experience with troubleshooting, as these are key for us when reviewing applications.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon when explaining your skills and experiences. Remember, you’ll need to explain technical issues in plain English to users, so show us you can do that in your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gravesham
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and basic hardware troubleshooting. Be ready to discuss common issues you might encounter and how you would resolve them. This shows you're not just passionate about IT, but also prepared to tackle real-world problems.
✨Communicate Clearly
Since you'll be explaining technical issues to users, practice simplifying complex concepts into plain English. During the interview, demonstrate your ability to communicate effectively by using clear examples of how you've helped others understand tech-related problems in the past.
✨Show Your Empathy
Empathy is key in customer service roles. Prepare to share experiences where you've shown patience and understanding with frustrated users. This will highlight your ability to handle queries with care, which is crucial for an IT Service Desk Technician.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the types of issues you might face. This not only shows your interest in the role but also gives you insight into what working there will be like.
