At a Glance
- Tasks: Support applicants through the social housing process and maintain the housing register.
- Company: Join Gravesham, a community-focused organisation making a real difference.
- Benefits: Enjoy 25 days annual leave, discounts, career development, and hybrid working.
- Other info: Dynamic role with opportunities for growth and improvement.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: 4 GCSEs including English and Maths; customer service experience preferred.
The predicted salary is between 28988 - 31412 £ per year.
Salary: £28,988 to £31,412 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Hours: 37 hours per week
Due to the nature of this role, this post is subject to a Standard check with the Disclosure and Barring Service (DBS).
About the role
This is a varied and rewarding role supporting applicants through the social housing process. You will assess housing applications, maintain the housing register, advertise available properties, and work closely with partner agencies to help residents access suitable housing solutions. The role combines customer service, decision-making, and case management in a fast-paced environment.
You will deliver a responsive, empathetic, and professional front-line customer support service, ensuring an exceptional standard of service at all times. A key part of the role involves assessing and verifying new applications to the Housing Register in line with Gravesham’s Allocations Scheme, maintaining accurate records, and overseeing the advertising and shortlisting of all social housing properties.
This job description serves as a working document and outlines the core responsibilities of the post. As the service evolves, whether through changes in legislation, council policies, or operational practices, the role is expected to adapt accordingly. The post holder will be encouraged to contribute to and support the development of these improvements.
About you
We are looking for a customer-focused and organised individual with excellent communication and IT skills. Applicants should have experience working with the public in a busy environment, be able to manage competing priorities, and maintain accurate records.
A minimum of 4 GCSEs (including English and Maths) or equivalent is required. Experience in housing, allocations, lettings, customer service or a similar administrative role would be advantageous, along with knowledge of housing legislation, choice-based lettings and housing allocations processes. Not required but it is desirable to have a full driving licence and use of suitable vehicle for business purposes.
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
- A minimum of 25 Days Annual Leave plus bank holidays.
- Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
- Career development, training opportunities and access to e-learning.
- Access to eye care vouchers and VDU Glasses.
- External Occupational Health service.
- Cycle to Work Scheme.
- Hybrid working (minimum of 2 days in the office per week).
- Access to Employee Assistance Programme.
- 24/7 Free parking.
Applicants must be able to demonstrate all essential requirements as listed in the job description. We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager, please call Jay Nicholls on 01474 337000.
The proposed interview date for this role is 25 August 2026.
Housing Allocations Officer (fixed-term) in Gravesend employer: Gravesham
Gravesham is an excellent employer, offering a supportive work environment at the Civic Centre in Gravesend where you can make a real impact on the community's digital services. With a strong focus on employee growth, comprehensive training, and a minimum of 23 days holiday, this apprenticeship provides a unique opportunity to develop your skills while contributing to meaningful improvements for residents.
