At a Glance
- Tasks: Support residents in high-rise buildings while ensuring a clean and safe environment.
- Company: Join Gravesham, a community-focused organisation dedicated to improving lives.
- Benefits: Enjoy competitive salary, generous leave, discounts, and career development opportunities.
- Other info: Flexible working options and a supportive team environment await you.
- Why this job: Make a real difference in your community and build positive relationships with residents.
- Qualifications: Customer service skills and a proactive attitude are essential; training provided.
The predicted salary is between 25186 - 26379 £ per year.
Location
- On our High-Rise estates in the borough
- Working Pattern: Full-time
Hours
37 hours per week
Contract
12 months fixed-term
Interviews will take place from 12 August 2026.
The Role
We're looking for a proactive and community-focused High Rise Support Caretaker to help make a real difference to the lives of residents living in our high-rise buildings.
This is a varied and rewarding role combining practical caretaking duties with resident support.
You'll be a visible presence within our communities, helping to keep buildings clean, safe and welcoming while providing assistance to residents who may need a little extra help.
Working closely with the building safety team, wider housing teams, caretakers and resident groups, you'll play an important part in creating places where residents feel proud to live.
As our High-Rise Support Caretaker, you'll play an important role in helping residents feel supported while keeping our high-rise buildings clean, safe, and welcoming.
You will
- Provide a reliable waste assistance service for residents who need extra support.
- Act as the eyes and ears of the building, identifying and reporting high-rise building safety concerns to the Building Safety Team
- Carry out routine observations of communal areas and promptly report hazards, fire safety concerns, security issues, or other risks affecting residents and the building such as fly-tipping, repairs, or other concerns within communal spaces.
- Support a strong safety culture by ensuring building safety concerns are escalated quickly and accurately.
- Carry out a range of handyman tasks across our high-rise buildings.
- Encourage residents to take pride in their surroundings and help maintain clean, safe, and welcoming communal areas.
- Identify and report issues such as fly-tipping, repairs, hazards, or other concerns within communal spaces.
- Work closely with housing teams, caretakers, contractors, and resident groups to continually improve the experience of living in our high-rise communities.
- Be a visible and approachable presence within our buildings, building positive relationships with residents and providing support, guidance, and assistance where needed.
Resident engagement is a key part of this role, so we're looking for someone who enjoys working with people, takes pride in their work, and is committed to creating a positive living environment for all residents.
You will be reporting to the Estate Services Manager and will be part of our Neighbourhood Services Teams.
About you
We're looking for somneone who
- Enjoys working with people and providing excellent customer service.
- Has practical maintenance or handyman skills.
- Can work independently and use their initiative.
- Has a good understanding of health and safety responsibilities.
- Is reliable, organised and takes pride in their work.
- Is confident communicating with people from a wide range of backgrounds.
- Can identify issues and ensure they are reported or resolved promptly.
- Has a positive, approachable and solutions-focused attitude.
Experience in the following areas would be useful, but not essential, as full role specific training will be provided to right applicants.
- Customer Service
- Facilities Management and Caretaking
- COSHH & H&S
- Being self-motivated and able to prioritise workload.
- Compliance activities, experience of completing testing of legally required systems and maintain records on our IT systems.
- Supporting and working alongside contractors
- Fire safety and fire alarm testing
We understand that not every candidate will have experience of working in a high-rise environment.
We will provide training and support on high-rise building safety, relevant legislation, and operational procedures to help you succeed in the role.
We're looking for the right person with the right attitude and commitment to supporting residents and maintaining safe, welcoming communities.
If you are someone who believes that being a good neighbour matters, we would love to hear from you.
Join us and help make our high-rise communities places where everyone feels supported.
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.
A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.
Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more informationabout working for us .
- A minimum of 23 Days Annual Leave, plus paid bank holidays.
- Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal Viv Up.
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Access to EAP Services 24/7
- Hybrid Working (minimum two days in the office per week)
- Free parking
- Octopus Electric Vehicles Salary Sacrifice Scheme
Applicants must be able to demonstrate all essential requirements as listed in the job description.
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High-rise Support Caretaker in Gravesend employer: Gravesham
Gravesham is an excellent employer, offering a supportive work environment at the Civic Centre in Gravesend where you can make a real impact on the community's digital services. With a strong focus on employee growth, comprehensive training, and a minimum of 23 days holiday, this apprenticeship provides a unique opportunity to develop your skills while contributing to meaningful improvements for residents.
