At a Glance
- Tasks: Support the delivery and improvement of digital services for the council.
- Company: Gravesham Borough Council, committed to community service and equal opportunities.
- Benefits: Competitive salary, 23 days holiday, training opportunities, and free parking.
- Other info: Gain valuable experience with a supportive team and access to career development.
- Why this job: Kickstart your career in digital services while making a positive impact on your community.
- Qualifications: GCSEs including English and Maths; basic IT skills and a willingness to learn.
The predicted salary is between 15434 - 15434 £ per year.
Salary: £15,434.29 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Contract: Fixed term 15-18 months
Working Pattern: Full-time
Hours: 37 hours per week.
Closing Date: 26 July 2026
The Digital Services Apprentice will support the delivery and continuous improvement of the council’s digital services. Working as part of the Digital Team, the apprentice will assist in maintaining website content, supporting online processes, and helping to improve digital services based on feedback, analytics and service needs. The role does not involve direct customer handling but contributes to improving the experience of residents through better digital services. The post holder will complete a Level 3 Digital Support Technician Apprenticeship (Digital Service Technician pathway) and will gradually build knowledge, skills and confidence to undertake routine digital tasks under supervision. During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.
About you
- Good standard of written English, with the ability to write clearly and accurately
- Good typing skills and confidence using digital systems
- Strong attention to detail, particularly when checking and proofreading content
- Basic IT skills (e.g. Microsoft Office, internet use)
- Ability to follow instructions and complete routine tasks accurately
- Ability to work as part of a team
- Knowledge of Gravesham Borough Council and the services it provides
- Awareness of good customer service
- Willingness to complete a Level 3 Digital Support Technician apprenticeship
- GCSEs (or equivalent) including English and Maths
- Experience of using computers and common software packages like Microsoft Office
- High level of attention to detail and accuracy
- Willingness to learn and develop new skills
- Positive attitude and reliable approach to work
- Customer-focused mindset
- Understanding of confidentiality
- Ability to take care when editing and publishing information
- Commitment to equal opportunities and council values
- Interest in websites, digital services or technology
- Basic understanding of websites or digital tools
- Basic understanding of websites or content editing
- Experience in customer service or an admin role (e.g. retail, voluntary work)
- Interest in improving digital services and user experience
- Interest in computer science, coding or how digital systems are built (supporting future development into technical roles)
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Working for Gravesham
- A minimum of 23 days holiday entitlement, plus paid bank holidays.
- Career development, training opportunities and access to e-learning
- Access to eye care vouchers and VDU glasses
- External Occupational Health service
- Cycle to Work Scheme
- Access to EAP Services 24/7
- Free parking
- Octopus Electric Vehicles Salary Sacrifice Scheme
Equal Opportunities
We are committed to delivering services to the community and are an equal opportunities employer. We recognise that attractive and high quality services are only achievable by getting the best people.
Digital Services Apprentice in Gravesend employer: Gravesham
Gravesham Borough Council is an excellent employer for those seeking to kickstart their career in digital services. With a strong commitment to employee development, the Digital Services Apprentice role offers comprehensive training and support, ensuring you gain valuable skills while contributing to the improvement of digital services for the community. Enjoy a supportive work culture, generous holiday entitlement, and various employee benefits, all within the vibrant setting of Gravesend.
