Neighbourhood Officer (part-time) in Gravesend

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Gravesham Borough Council

Neighbourhood Officer (part-time)

Neighbourhood Officer (part-time) in Gravesend

Gravesend Part-Time 12400 - 16400 £ / year (est.) No working from home possible

At a Glance

Tasks: Engage with tenants, manage caseloads, and ensure vibrant neighbourhoods.
Company: Join Gravesham Borough Council, dedicated to community growth and improvement.
Benefits: Enjoy generous holidays, pension scheme, training opportunities, and free parking.
Why this job: Make a real difference in people's lives while working in a dynamic environment.
Qualifications: Experience with the public, strong communication skills, and knowledge of housing law required.

The predicted salary is between 12400 - 16400 £ per year.

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Job details

Job details
Salary: £14,494 - £19,478 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Contract: Permanent
Working Pattern: Part-time
Hours: 18.5 hours per week
Closing Date: 17 August 2025
The Role
This is an exciting time to join the Housing Service at Gravesham as it embarks on a programme of change, aspiring to provide the best possible service for our tenants. The Neighbourhood Officer role is integral to delivering exceptional frontline services.
Are you passionate about making a real difference in peoples lives? Do you thrive in a role where every day is different, and every challenge brings an opportunity to create positive change? If so, we want YOU to join our amazing housing service!
As a Neighbourhood Officer, youll work at the heart of our communities, building relationships with tenants, solving problems, and helping our tenants thrive in their homes. No day is the same and the ultimate aim is to ensure neighbourhoods are places tenants are proud to call home, your work will have a meaningful impact every single day.
As a Neighbourhood Officer, you will be responsible for the delivery of excellent housing management, tenant engagement and housing support services to tenants. You will directly manage a caseload and be responsible for tenancy and estate management.
Main responsibilities Carrying out Estate and Property inspections to identify and deal with breaches of tenancy conditions and repairs, providing follow-up and enforcement action for matters identified to be dealt with

Carry out Tenancy Audits to council properties

Maintain a current knowledge of policy, practice and legislation relating to Housing Neighbourhood Services and contribute towards the departments aims and objectives

To make recommendations for service improvements and assist in implementing agreed initiatives

To ensure that best use is made of Information Technology in planning, communicating, executing, and monitoring caseloads

To ensure that all Gravesham Borough Council policies and procedures that relate to the post are adhered to

Liaison with external agencies such as Mediation services, Mental Health, Police and partnering social landlords etc

Investigation of claims for damage against the counci

Identifying vulnerable residents, identifying their support needs, liaising with and signposting to appropriate external agencies

Identifying cases that fall outside the scope of the allocations policy and preparing and presenting reports to the allocations panel

Preparation of case files for legal action and attendance in cour

Carrying out property inspections prior to mutual exchanges and preparing the legal paperwork to affect the assignment

Participate in annual gas safety inspections in line with the councils procedures

Arranging any necessary security and safety of property that becomes empty or that has been subject to criminal activity

To work with the Tenant Participation Team together with tenants and leaseholders to encourage tenant participation in the management of estates, which may include attendance at Residents Association and Tenants meetings, sometimes out of hours

Working in partnership with other external agencies and departments of the council to resolve problems that fall beyond housing management powers

Liaising with residents moving in and out of council owned accommodation including carrying out accompanied viewings and pre termination inspections and updating the councils IT system

Investigating complaints of nuisance or anti-social behaviour and taking action to resolve problems including referring cases to the Community Safety Unit as per current referral criteria. Interviewing victims and perpetrators and taking witness statements. Maintaining accurate records using the councils housing IT systems

Undertake repair inspections and monitor caretaking and cleaning standards as required

Making recommendations for estate/property improvements and ensuring property meets health and safety and fire safety standard

Assist the Neighbourhood Team Leader with reports as required

Essential qualifications/experience Experience with working with the publi

Able to communicate confidently and effectively with people at all level

Able to influence, negotiate and implement practical solutions to problem

Ability to compile reports and deal with written correspondenc

Ability to work under pressure, prioritise workloads and work to deadline

Ability to use computer systems including word processing, spreadsheets or other IT systems for monitoring of wor

Able to make decisions balancing the needs of individuals with those of the wider community and the Councils prioritie

Ability to work with challenging young people, adults and familie

Able to work on own or as part of a tea

Ability to think on feet and use sound judgement to resolve complex issue

Knowledge of Housing Law and Practic

Working knowledge of ASB tools and powers, and other relevant legislatio

An understanding of the problems causes and effects of anti-social behaviou

Good understanding of race and ethnicity issue

General understanding of day-to-day repairs and maintenanc

Motivated and enthusiasti

Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Benefits A generous holiday entitlement, plus paid bank holiday

Membership to Local Government Pension Schem

Career development, training opportunities and access to e-learnin

Access to eye care vouchers and VDU Glasse

External Occupational Health servic

Cycle to Work Schem

Access to EAP Services 24/

Free parkin

Octopus Electric Vehicles Salary Sacrifice Schem

Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
How To Apply
Please send your CV and covering letter to by 17 August 2025.
Previous applicants need not apply.
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.
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Neighbourhood Officer (part-time) in Gravesend employer: Gravesham Borough Council

Gravesham Borough Council is an exceptional employer dedicated to making a positive impact in the community. With a strong commitment to employee development, generous benefits including a Local Government Pension Scheme and career training opportunities, and a supportive work culture that values teamwork and innovation, this part-time Neighbourhood Officer role offers a unique chance to engage with local residents and contribute to meaningful change in Gravesend. Join us at the Civic Centre and be part of a team that strives to enhance the quality of life for our tenants and the wider community.

Contact Details:

Gravesham Borough Council Recruitment Team

View Gravesham Borough Council profile

StudySmarter Expert Advice🤫

We think this is how you could land Neighbourhood Officer (part-time) in Gravesend

✨Get Involved in Local Initiatives

Dive into local community projects or volunteer with public sector organisations. This puts you directly in contact with people who could help you get your foot in the door for part-time roles at places like Gravesham Borough Council.

✨Use LinkedIn for Public Sector Connections

Don’t just rely on the job listings! Connect with professionals in the government and public sector on LinkedIn. Engage with their posts, join relevant groups, and keep an eye out for any local job shares or network events where you can meet people from Gravesham Borough Council directly.

✨Check Out Job Fairs and Community Events

Local job fairs or community events are goldmines if you're searching for part-time opportunities. Many public sector roles get filled via these platforms, so make sure you're there to chat with employers like Gravesham Borough Council and show your enthusiasm!

✨Tailored Applications on Our Website

When you see a part-time role at Gravesham Borough Council, apply through our website to keep things straightforward. Highlight specific skills and experiences in public sector work relevant to the role – it helps you stand out!

We think you need these skills to ace Neighbourhood Officer (part-time) in Gravesend

Excellent Communication Skills

Problem-Solving Skills

Knowledge of Housing Law and Practice

Understanding of Anti-Social Behaviour (ASB) Tools and Powers

Ability to Work Under Pressure

Report Writing Skills

IT Proficiency (Word Processing, Spreadsheets)

Interpersonal Skills

Negotiation Skills

Ability to Identify Vulnerable Residents

Time Management Skills

Teamwork and Collaboration

Adaptability

Understanding of Race and Ethnicity Issues

Knowledge of Day-to-Day Repairs and Maintenance

Some tips for your application 🫡

Showcase Your Public Service Passion:When applying for a part-time role in the government or public sector, it's vital to express your enthusiasm for public service. Share why you’re interested in contributing to Gravesham Borough Council and how your values align with their mission. We love to see candidates who really care about making a difference!

Highlight Relevant Experience:Make sure to detail any previous volunteer work, internships, or jobs that demonstrate your commitment to public service. This is important in the government sector! If you've been involved in community projects or have relevant academic courses, bring those into your CV to stand out.

Tailor Your CV for Public Sector Standards:In the public sector, it’s common to focus on your skills and experiences that align specifically with the role. Ensure your CV includes clear examples of how your background fits the responsibilities outlined in the job posting for Neighbourhood Officer (part-time) at Gravesham Borough Council. Use bullet points for clarity—it's all about making it easy for the hiring team!

Keep It Professional, But Personal:While we want you to be personable, don’t shy away from a formal tone in your cover letter. Share your motivations and what you hope to learn in this part-time role at Gravesham Borough Council. It’s a balance of showing who you are while respecting the formal nature of the public sector!

How to prepare for a job interview at Gravesham Borough Council

✨Show Your Commitment to Public Service

Part-time roles in the government or public sector often attract candidates who are passionate about making a difference. Let's highlight your dedication to public service during the interview. Be prepared to discuss any volunteer work or projects that showcase your commitment to the community and alignment with the mission of Gravesham Borough Council.

✨Familiarity with Policy and Regulation

Understanding government policies and regulations is crucial in this field. Brush up on relevant laws or initiatives that impact the role you're applying for. We can also prep you for scenario-based questions where you might have to demonstrate how you'd navigate specific public issues relevant to Neighbourhood Officer (part-time).

✨Highlight Relevant Skills and Experience

Whether it’s communication, research, or analytical skills, make sure to relate your experience to the competencies sought by Gravesham Borough Council. Discuss how your part-time availability complements your studies or other commitments, showing that you are ready to juggle responsibilities while bringing valuable skills to the table.

✨Prepare for Group Interviews

Public sector roles often involve teamwork, so you might find yourself in a group interview setting. We should practice how to effectively engage with others during the interview while also demonstrating your individual contributions. Show that you’re a team player, ready to collaborate for the greater good!

Neighbourhood Officer (part-time) in Gravesend

Gravesham Borough Council

Location: Gravesend

Neighbourhood Officer (part-time) in Gravesend

At a Glance

Neighbourhood Officer (part-time) in Gravesend employer: Gravesham Borough Council

StudySmarter Expert Advice🤫

We think you need these skills to ace Neighbourhood Officer (part-time) in Gravesend

Some tips for your application 🫡

How to prepare for a job interview at Gravesham Borough Council

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