At a Glance
- Tasks: Provide empathetic customer support and manage housing applications.
- Company: Join Gravesham Council, dedicated to community growth and improvement.
- Benefits: Enjoy 25+ days of leave, pension scheme, discounts, and hybrid working.
- Other info: Dynamic role with opportunities for training and career development.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: GCSEs in English and Maths, knowledge of housing legislation preferred.
The predicted salary is between 24900 - 31400 £ per year.
Salary: £28,988 to £31,412 per annum (inclusive of allowances)
Location: Civic Centre, Gravesham
Status: Permanent
Hours: 37 hours per week
Closing date: 3 February 2026
About the role
You will deliver a responsive, empathetic, and professional front‑line customer support service, ensuring an exceptional standard of service at all times. A key part of the role involves assessing and verifying new applications to the Housing Register in line with Gravesham's Allocations Scheme, maintaining accurate records, and overseeing the advertising and shortlisting of all social housing properties. This job description serves as a working document and outlines the core responsibilities of the post. As the service evolves, whether through changes in legislation, council policies, or operational practices, the role is expected to adapt accordingly. The post holder will be encouraged to contribute to and support the development of these improvements.
About you
Essential experience- Good, proven, standard of written English with 4 GCSEs grade C (or equivalent) and above including English and Maths
- Good knowledge of the Housing Act 2004 and other related legislation
- Not required but it is desirable to have a full driving licence and use of a suitable vehicle for business purposes
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses. The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Benefits
- A minimum of 25 Days Annual Leave plus bank holidays
- Membership to Local Government Pension Scheme
- Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal
- VivUp Career development, training opportunities and access to e‑learning
- Access to eye care vouchers and VDU Glasses
- External Occupational Health service
- Cycle to Work Scheme
- Hybrid working (minimum of 2 days in the office per week)
- Access to Employee Assistance Programme 24/7
- Free parking
Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job description. We reserve the right to close this vacancy at any time prior to the closing date.
How To Apply
Please send your CV and covering letter by 3 February 2026. If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. If you require documentation in a different format such as braille or large print, please contact the Human Resources Team on 01474 337374.
Housing Allocations Officer in Gravesend employer: Gravesham Borough Council
Gravesham is an exceptional employer dedicated to serving the community, offering a supportive work culture that prioritises employee well-being and professional growth. With a minimum of 25 days annual leave, access to a comprehensive pension scheme, and opportunities for career development, employees can thrive in a fulfilling environment while contributing to the regeneration of the vibrant Borough of Gravesham.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Allocations Officer in Gravesend
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Gravesham Borough Council!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Gravesham Borough Council.
We think you need these skills to ace Housing Allocations Officer in Gravesend
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Gravesham Borough Council. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Gravesham Borough Council and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Gravesham Borough Council. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Gravesham Borough Council's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Gravesham Borough Council
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Gravesham Borough Council.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Gravesham Borough Council will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Gravesham Borough Council and how you would contribute to adapting HR strategies.
