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For Companies At a Glance
- Tasks: Serve food and drinks, promote merchandise, and ensure customer satisfaction.
- Company: Join a vibrant theatre team in Gravesend, making every event memorable.
- Benefits: Earn £12.07 per hour, enjoy paid holidays, and access career development.
- Why this job: Be part of an exciting environment and connect with the community through arts.
- Qualifications: Customer service experience and good communication skills are essential.
- Other info: Flexible hours and opportunities for training and growth await you!
Overview
We are recruiting 4 members of the theatres casual team working in the bar, café and front of house areas as required.
Salary: Minimum wage £12.07 per hour. Location: Spotlites, Woodville, Gravesend. Working pattern: Casual. Hours: Casual. Closing Date: 31 October 2025.
The Role
To be flexible in the tasks and duties required, as well as working hours to suit the needs of the business, deliver duties professionally and courteously, increasing the profile of the required sections and providing an excellent service to all customers.
Main responsibilities
- Operating and serving the F&B areas including the Spotlites Café and Kent Room Bar
- Promoting and selling merchandise and confectionery
- Excellent communication skills and a calm, confident disposition
- Meet and Greet at front of the venue
- Assisting within the venue with seating and safety of customers
- Venue clean up after event
Essential qualifications/experience
- Ability to work on own initiative to resolve issues
- Knowledge of health and safety in the workplace
- Working knowledge of IT package
- English and maths Level 2 essential
- Demonstrated experience within a customer service environment
Desirable qualifications/experience
- Proven experience in a similar position
- Customer Care/Service Qualification
- Knowledge of the arts and entertainment industry
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses. The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of varied countryside and is at the heart of Thames Gateway with a significant role in the regeneration of a major government growth area.
Benefits
- Paid holiday allowance at 12.07%
- Membership to Local Government Pension Scheme
- Career development, training opportunities and access to e-learning
- External Occupational Health service
- Cycle to Work Scheme
- Access to EAP Services 24/7
Important Information
Applicants must be able to demonstrate all essential requirements as listed in the job description. We reserve the right to close this vacancy at any time prior to the closing date.
If you would like an informal discussion with the recruiting manager, please call Emma French on 01474 337321.
How To Apply
Please send your CV and covering letter by 31 October 2025. If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment, will usually be sent via email. If you require documentation in different formats such as braille or large print, please contact the Human Resources Team on 01474 337374.
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Casual Food & Beverage Assistant employer: Gravesham Borough Council
Contact Detail:
Gravesham Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Food & Beverage Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with Spotlites and its offerings. This way, when you chat with the hiring manager, you can show off your enthusiasm and knowledge about the place.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be flexible and ready to adapt! The job requires a casual approach, so during your chat, highlight your ability to handle various tasks and work hours. Show that you’re the go-to person when things get busy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Spotlites!
We think you need these skills to ace Casual Food & Beverage Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working with us at Spotlites and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and a confident tone to demonstrate your ability to engage with customers and colleagues alike.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Gravesham Borough Council
✨Know the Venue
Before your interview, take some time to research Spotlites and its offerings. Familiarise yourself with the bar and café menu, as well as any events they host. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share specific examples of how you've provided excellent service in the past. Think about times when you resolved issues or went above and beyond for a customer—these stories can really make you stand out.
✨Demonstrate Flexibility
The job requires flexibility in tasks and hours, so be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you successfully managed changing priorities or worked in a dynamic environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or upcoming events at the venue. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.