At a Glance
- Tasks: Support applicants through the social housing process and maintain the housing register.
- Company: Join Gravesham Council, dedicated to community growth and improvement.
- Benefits: Enjoy 25 days annual leave, discounts, career development, and hybrid working.
- Other info: Dynamic role with opportunities for training and career advancement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 4 GCSEs including English and Maths; customer service experience preferred.
The predicted salary is between 28988 - 31412 £ per year.
Salary: £28,988 to £31,412 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Hours: 37 hours per week
Due to the nature of this role, this post is subject to a Standard check with the Disclosure and Barring Service (DBS).
About the role
This is a varied and rewarding role supporting applicants through the social housing process. You will assess housing applications, maintain the housing register, advertise available properties, and work closely with partner agencies to help residents access suitable housing solutions. The role combines customer service, decision-making, and case management in a fast-paced environment.
You will deliver a responsive, empathetic, and professional front-line customer support service, ensuring an exceptional standard of service at all times. A key part of the role involves assessing and verifying new applications to the Housing Register in line with Gravesham’s Allocations Scheme, maintaining accurate records, and overseeing the advertising and shortlisting of all social housing properties.
This job description serves as a working document and outlines the core responsibilities of the post. As the service evolves, whether through changes in legislation, council policies, or operational practices, the role is expected to adapt accordingly. The post holder will be encouraged to contribute to and support the development of these improvements.
About you
We are looking for a customer-focused and organised individual with excellent communication and IT skills. Applicants should have experience working with the public in a busy environment, be able to manage competing priorities, and maintain accurate records.
A minimum of 4 GCSEs (including English and Maths) or equivalent is required. Experience in housing, allocations, lettings, customer service or a similar administrative role would be advantageous, along with knowledge of housing legislation, choice-based lettings and housing allocations processes. Not required but it is desirable to have a full driving licence and use of suitable vehicle for business purposes.
Working for Gravesham
We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses. The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
- A minimum of 25 Days Annual Leave plus bank holidays.
- Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
- Career development, training opportunities and access to e-learning.
- Access to eye care vouchers and VDU Glasses.
- External Occupational Health service.
- Cycle to Work Scheme.
- Hybrid working (minimum of 2 days in the office per week).
- Access to Employee Assistance Programme.
- 24/7 Free parking.
Applicants must be able to demonstrate all essential requirements as listed in the job description. We reserve the right to close this vacancy at any time prior to the closing date. If you would like to have an informal discussion with the recruiting manager, please call Jay Nicholls on 01474 337000. The proposed interview date for this role is 25 August 2026.
Housing Allocations Officer (fixed-term) in Gravesend employer: Gravesham
Gravesham is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Social Housing Allocations Specialist, you will benefit from a hybrid working model, allowing for flexibility while making a meaningful impact in the community. With opportunities for training and development, you will be part of a dedicated team committed to providing essential housing solutions to residents.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Allocations Officer (fixed-term) in Gravesend
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Allocations Officer (fixed-term) in Gravesend
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Gravesham
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Gravesham.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Gravesham that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
