At a Glance
- Tasks: Provide top-notch customer service and manage order entries for Liquid Process Filters.
- Company: Join Graver Technologies, part of Marmon Holdings and backed by Berkshire Hathaway.
- Benefits: Enjoy a supportive work culture with diverse learning opportunities and career growth.
- Other info: Be part of a team that values communication and problem-solving.
- Why this job: Make a positive impact while developing your skills in a dynamic environment.
- Qualifications: High school diploma and 3-5 years of customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Graver Technologies LLC is part of the global industrial organization Marmon Holdings, backed by Berkshire Hathaway. We are committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone is empowered to be their best.
The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
- Conduct All Customer Service And Order Entry Functions: Serve as the primary customer service representative for Liquid Process Filters customers. Provide backup support for customer service for other locations and/or product lines as needed. Handle email and phone inquiries from customers and sales personnel.
- Communicate Manufacturing Scheduling & Priority Orders: Attend daily production meetings to get updates from manufacturing on orders that are shipping or have issues that will cause them to be late. Notify manufacturing/engineering if new part numbers need to be set up in the system. Manage expedited requests between manufacturing, sales, and customers.
- Maintain Timely Communications with Internal & External Sales Personnel: Communicate regularly with field sales on customer orders and inquiries. Forward customer inquiries and pricing needs to Regional Sales Managers. Keep the sales team advised of any outstanding issues (shipping delays, unanswered questions on orders). Email the morning production report to all field Regional Sales Managers so they are fully informed of late orders, etc.
- Prioritize Customer Communications & Responses: Enter all sales orders on the same day received when feasible. Send order acknowledgements (O/A) within 24 hours when possible. Support customers by providing ship dates, tracking numbers, and revisions made to orders. Replace or handle return logistics of filters impacted under the Customer Action RMA process as needed by QA Director.
- Additional Responsibilities: Process the sample order program under the direction of the Director of Sales. Manage the Special Price Agreement (SPA) program under the direction of the Director of Sales. Assist the Director of Sales with data collection and generation of sales reports. Support management with routine daily, weekly, and monthly reports as well as ad hoc reports.
Education And Experience: High School Diploma or equivalent. 3–5 years of related experience in Customer Service. Experience within a manufacturing environment is a definite plus. Proficiency with ERP system (preferably Epicor). Strong computer skills including Microsoft Office 365 platform. Experience working with distributors domestically and internationally preferred.
Competencies / Job Requirements: Excellent written & oral communication skills. Results driven. Customer/Client focus. Technical capacity. Organizational skills. Thoroughness. Problem solving/analysis. Time management.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
Customer Service Representative in Glasgow employer: Graver Technologies, LLC
Graver Technologies LLC offers a dynamic work environment where customer service representatives are empowered to excel and make a meaningful impact. With a strong commitment to employee growth, diverse learning opportunities, and a supportive culture, our team members thrive in a collaborative setting that values effective communication and problem-solving. Located within the global industrial framework of Marmon Holdings, we provide unique advantages such as exposure to international markets and a robust support system backed by Berkshire Hathaway.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Graver Technologies and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Role-play with a friend or family member to get comfortable handling customer inquiries and resolving issues on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Graver Technologies.
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Know the Role:Before you start writing, take a good look at the job description. We want to see that you understand what being a Customer Service Representative is all about. Highlight your relevant experience and skills that match the role.
Be Clear and Concise:When you're putting together your application, keep it straightforward. We appreciate clarity! Use simple language and get straight to the point. Avoid fluff and make sure every word counts.
Show Your Personality:We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know what makes you tick and why you’re passionate about customer service. A personal touch can really make you stand out!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Graver Technologies, LLC
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Graver Technologies' products and services. Familiarise yourself with their customer service approach and any recent news about the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about your past experiences and be ready to share specific examples that highlight your problem-solving skills and ability to communicate effectively. This will demonstrate your readiness for the challenges of the job.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will not only showcase your skills but also your ability to engage with team members and customers alike.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for customer service, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
