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For Companies At a Glance
- Tasks: Support the service manager in running a new automotive service department and enhancing customer experiences.
- Company: Exciting new venture within a motor group focused on improving vehicle maintenance services.
- Benefits: Flexible working hours, competitive salary, and opportunities for career advancement.
- Why this job: Be part of building something new and impactful in the automotive industry.
- Qualifications: Experience in service/aftersales or as a high-achieving junior service advisor.
- Other info: Join a dynamic start-up environment with room for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
GHMG is a newly established business venture (opened 2025) within an existing motor group that aims to address the poor customer experiences, high costs & low satisfaction scores found within the vehicle maintenance industry. We are an independent dealership that supports 3-10 year old vehicles with main dealer standards at affordable prices. We forge long term, forward thinking partnerships with our customers, proactively keeping them one-step ahead at all times and reducing any anxiety that comes with owning a used vehicle.
The overall purpose of this role is to support the service manager in the smooth running and profitability of the Service Department, ensuring excellent customer experiences and efficient internal operations.
USPs of the position
- With adequate investment, you will be helping establish a new department and processes from scratch, working closely with the GHMG service manager to shape the future of the business.
- Successful execution of the 3 year business plan will naturally lead to this person being our next Service Manager.
- You’ll have full autonomy to build, lead, manage, and motivate a team of automotive professionals, including technicians, service advisors and parts specialists.
Key Responsibilities
- Responsible for working with our existing customer acquisition channels to support with increasing workshop hours within a busy competitive market. This will involve outbound calls and generating quotes.
- Support in creating new and creative initiatives to increase our customer base.
- Maintaining a strong CRM system and approach to existing customers to ensure they receive regular communications with us.
Customer Service
- Maintain high levels of customer satisfaction in line with our brand expectations.
- Handle customer concerns and complaints professionally and efficiently.
- Build and maintain strong customer relationships to encourage repeat business.
Operational Management
- Have the highest standards with regards to data storage & systems (DMS) usage.
- Oversee daily operations of the service department, including customer, team & workshop management.
- Continuously implement and improve processes to increase efficiency and productivity.
- Ensure compliance with industry regulations and brand standards.
- Drive sales and profitability of the service department.
- Meet or exceed personal KPIs and targets.
- Identify opportunities for upselling products and services.
Quality Control
- Regularly audit work to ensure high standards of repair and customer experience.
- Oversee inspections and preparation of service reports.
This role will be a great fit if
- Excellent customer experience and communication abilities.
- Comprehensive knowledge of automotive industry standards and practices.
- Valid UK driving license.
- A track record of success in a Service/Aftersales department or currently a high achieving Junior Service Advisor within a high performing service department that is looking for that next step.
- We are looking for a self-starter who is comfortable taking ownership and enjoys sharing knowledge to make the team stronger as a whole.
- Shows flexibility with the tasks and projects that they are asked to take on.
- You’ll enjoy the challenge of working in a lean, fast paced start-up environment where everything that needs building as you go (by you and the service manager).
- You care about the customer, and care about the inner workings of the business.
- You’re motivated by improving quality of outcomes and team processes.
Our Values
- Safety
- Trust & Transparency
- Technical Excellence
- Experiential (Digital & In-person)
- Value for money
Working Hours
40 hours per week, Monday to Friday, with every 3rd Saturday morning. Note we are completely flexible to circumstances and will consider part-time or flexible working.
Package
Reviewed every six months aligned with company performance.
Automotive Sales Service Advisor in Portsmouth employer: Gravel Hill Motor Group
Contact Detail:
Gravel Hill Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Sales Service Advisor in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research GHMG and understand their values, mission, and what sets them apart in the automotive industry. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operational management. Think about specific examples from your past experiences that demonstrate your skills and how you can contribute to GHMG's success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Automotive Sales Service Advisor in Portsmouth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you care about providing top-notch customer experiences. Share any relevant examples from your past roles that highlight your commitment to customer satisfaction.
Highlight Your Automotive Knowledge: Make sure to showcase your understanding of the automotive industry and any experience you've had in service or aftersales departments. We want to see that you know your stuff and can bring valuable insights to our team.
Be Creative and Proactive: Since we're looking to build new processes from scratch, don’t hesitate to share any innovative ideas you have for attracting customers or improving service operations. Show us that you're a self-starter who thinks outside the box!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at GHMG!
How to prepare for a job interview at Gravel Hill Motor Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Understand the latest trends in the industry, especially around customer service and vehicle maintenance. This will show that you're not just passionate about cars but also about providing top-notch service.
✨Showcase Your Customer Skills
Since this role is all about customer experience, be ready to share specific examples of how you've handled customer concerns in the past. Think of situations where you turned a negative experience into a positive one. This will demonstrate your ability to maintain high levels of customer satisfaction.
✨Be Ready to Discuss Processes
As you'll be helping to establish new processes, come prepared with ideas on how to improve efficiency and productivity in a service department. Think about what has worked well in your previous roles and how you can apply those lessons at GHMG.
✨Emphasise Teamwork and Leadership
This position involves building and leading a team, so highlight any leadership experiences you have. Talk about how you motivate others and foster a collaborative environment. Showing that you can take ownership and help others grow will make you stand out.
