Junior Service Advisor in Hampshire

p strong Pay: /strong £25,500.00-£26,500.00 per year /p p br /p p strong Job description: /strong /p p br /p p strong Who we are /strong /p p GHMG is a newly launched vehicle maintenance business within an established motor group, built to fix whats broken about the used-car servicing experience. We support 3–10 year old vehicles to main-dealer standards, at fair prices, with none of the pressure or jargon customers usually put up with. /p p br /p p Because were building the department from the ground up, the way we train people is different too — were not looking for someone who already knows how to run a service desk. Were looking for someone with real mechanical knowledge who wants to learn how to run one. /p p br /p p strong The role /strong /p p If youve done a technician apprenticeship, spent time on the tools, or worked in a workshop and found yourself more interested in talking to customers than working under a bonnet — this role is built for you. /p p br /p p Youll join as a Trainee Service Advisor, working alongside our Service Manager to learn the front-of-house side of the business: managing bookings, explaining work to customers in plain English, quoting jobs accurately, and keeping the workshop running smoothly. Your technical background is the head start most trainee advisors dont have — youll understand what the technicians are telling you, and youll be able to explain it to customers with real credibility. /p p This is a genuine development role, not just a job title. As you build confidence and hit agreed milestones, your responsibility, autonomy and pay grow with you — with a clear path to becoming a full Service Advisor, and beyond that, a future Service Manager as the department expands. /p p br /p p strong Why this is a good move /strong /p ul li You already understand cars — this role teaches you the business and customer side to go with it. /li li Youll be trained personally by the Service Manager, not left to figure it out alone. /li li Because the department is brand new, youll help shape how things are done rather than slot into someone elses system. /li li Clear, milestone-based progression — this is a stepping stone role with a defined next step, not a dead end. /li /ul p br /p p strong What youll be doing /strong /p p br /p p strong Learning the front desk /strong /p ul li Shadow and then take on customer check-in/check-out, booking management and job progress updates. /li li Learn to translate technical findings from the workshop into clear, honest explanations for customers. /li li Build confidence quoting and pricing work, with sign-off from the Service Manager as you progress. /li /ul p br /p p strong Customer experience /strong /p ul li Help maintain the high standards of customer care GHMG is built on. /li li Support the team in handling questions and concerns calmly and professionally. /li li Start building the relationship skills that turn one-off customers into repeat ones. /li /ul p br /p p strong Operations quality /strong /p ul li Get properly trained on our DMS (dealer management system) and data standards from day one. /li li Use your technical eye to help spot-check completed jobs alongside the workshop team. /li li Take on more ownership of day-to-day department running as your experience grows. /li /ul p br /p p strong What were looking for /strong /p p br /p p strong Background /strong /p ul li Completed (or nearly completed) an apprenticeship relevant to the motor vehicle sector, or hands-on workshop experience — you know your way around a car. /li li A clear interest in moving away from the tools and into a customer facing role. /li li No previous Service Advisor experience needed — thats what this role is for. /li /ul p br /p p strong Skills attitude /strong /p ul li Comfortable talking to people — happy chatting to a customer as much as a technician. /li li Organised, and not fazed by learning a new system (DMS) from scratch. /li li A genuine self-starter — happy to ask questions, take feedback, and build the role as you go. /li li Valid UK driving licence. /li /ul p br /p p strong Our values /strong /p ul li Safety /li li Trust Transparency /li li Technical Excellence /li li Experiential (digital in-person) /li li Value for money /li /ul p br /p p strong Package development /strong /p ul li £25,500 – £26,500 basic salary (dependent on experience), reviewed against agreed milestones /li li Structured on-the-job training with the Service Manager, plus formal Service Advisor training as you progress /li li Clear progression path: Junior Service Advisor → Service Advisor → (long term) Service Manager, as the department grows /li li Pension /li li 25 days holiday + bank holidays /li /ul p br /p p Work Location: In person /p