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- Tasks: Lead a dynamic sales team and drive exceptional customer experiences in a zero-pressure environment.
- Company: Join Gravel Hill Car Sales, a top-rated used car dealership known for outstanding service.
- Benefits: Enjoy competitive salary, uncapped commission, pension scheme, and staff discounts.
- Other info: Embrace ongoing training and career development in a fast-evolving industry.
- Why this job: Make a real impact in transforming the car-buying experience while achieving your career goals.
- Qualifications: Proven sales leadership experience in automotive retail with a focus on customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Location: Havant - Portsmouth
Reporting To: Sales Director
About Gravel Hill Car Sales
Gravel Hill Car Sales are a well-established used car dealership specialising in high-quality, competitively priced vehicles. With an extremely strong reputation for customer service and repeat business, we focus on delivering a transparent, relaxed and professional car-buying experience.
Complete with an integrated service workshop, Gravel Hill Service Centre, we provide a fully packaged product to our customers, paired with an unrivalled customer service experience and no-pressure environment.
The Sales Manager is responsible for driving sales performance, supporting and developing a team of Sales Executives, and ensuring an outstanding customer experience. This is a hands-on role requiring both leadership and personal sales contribution.
Our USP is a zero-pressure sales environment focused on retaining an exceptional customer review base - candidates must be able to adhere to the above non-negotiables. Help us strengthen our position in the race to become the UK’s most positively reviewed independent dealership.
- Lead, motivate, and manage a team of Sales Executives to achieve and exceed sales targets.
- Support the team in structuring deals and handling complex customer enquiries.
- Monitor daily, weekly and monthly key performance indicators (KPIs), taking proactive action to address shortfalls in sales volume, margin, or F&I performance.
- Conduct regular 1:1s, coaching sessions, and performance reviews.
Sales / Revenue Management
- Manage the sales process from enquiry through to vehicle handover & follow-ups.
- Achieve and exceed agreed monthly and quarterly vehicle sales targets through effective leadership, performance management, and structured sales processes.
- Maximise revenue opportunities through the sale of additional products.
- Lead and coach the sales team to consistently promote and sell F&I products, ensuring high finance, warranty and service plan penetration, embedding as part of the sales process.
- Drive dealership profitability by limiting discounts, maximising gross profit per unit, and maintaining strong stock turn.
- Ensure compliance with FCA regulations and dealership policies.
Customer Experience
- Maintain high standards and ensure a customer-focused sales environment that supports repeat business, strong CSI/Review scores, and long-term retention.
- Work together with the preparation team & service centre to deliver fast turnaround & maximise vehicle profitability.
- Ensure all vehicles are presented and merchandised to the highest standards, both on the forecourt and online, with accurate descriptions, high-quality imagery, videos and aligned to our dynamic pricing strategies to attract and convert customers.
Believes the automotive retail landscape is fundamentally changing, driven by evolving consumer expectations, digital disruption, and increased demand for transparency and convenience. Recognises that the traditional, negotiation-heavy sales model is often seen as stressful, time-consuming, and frictional for customers—and is committed to moving away from this approach. Values a customer-first mindset, hospitality-led customer experience where delivering a modern, enjoyable experience is just as important as achieving commercial outcomes.
Proven experience in a used car or automotive retail environment, with a strong track record of delivering against sales and profitability targets within a low-pressure sales, customer experience driven environment.
Demonstrable experience leading, coaching, and developing high-performing sales teams; including setting clear objectives, driving accountability against KPIs, conducting regular 1:1s and performance reviews, and providing hands-on support with deal structuring, objection handling, and margin protection techniques to consistently improve individual and team performance.
Proven experience driving the sale of value-added products, with a strong track record of improving penetration across finance, warranty, and service plans; including embedding F&I seamlessly into the sales journey, coaching teams to present products confidently and compliantly, and using data and KPI tracking to consistently increase conversion rates while maintaining a customer-first approach.
Excellent commercial and analytical skills, with the ability to interpret KPIs and drive performance across sales volume, margin, and F&I.
Customer experience focus, with the ability to create a seamless, low-friction buying journey both in-store and digitally.
Strong organisational, problem-solving and process management skills, ensuring consistent execution of the sales journey from enquiry to handover.
Digital literacy, including experience with CRM systems, online merchandising platforms, and performance tracking tools.
High attention to detail, particularly around compliance (FCA), vehicle presentation, and accuracy of online listings.
Full UK driving licence.
Highly responsive, with a natural urgency around customer follow-up, maintaining consistent communication to build trust and keep momentum in the sales journey.
Results-oriented, with a strong focus on achieving targets while maintaining quality and compliance.
Adaptable and forward-thinking, open to new ways of working and embracing change in a fast-evolving retail environment.
5 days per week, including Saturday ~8:30am – 6:00pm (weekdays) 8:30am - 5:00pm (Saturdays) ~ Competitive basic salary with uncapped commission ~ Pension scheme ~23 days + bank holidays ~ Staff discounts on vehicles and servicing ~ Ongoing training and career development opportunities.
Locations
Accounts Manager with Sales in Hampshire, Portsmouth employer: Gravel Hill Motor Group
Contact Detail:
Gravel Hill Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Manager with Sales in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Gravel Hill Car Sales, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their customer-first approach.
✨Tip Number 2
Practice your pitch! Think about how you can demonstrate your experience in leading sales teams and driving performance. Be ready to share specific examples of how you've achieved targets in a low-pressure environment.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show that you’re genuinely interested in the role and the team dynamics. Ask about their sales strategies and how they maintain that zero-pressure environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Gravel Hill Car Sales and ready to contribute to their stellar reputation.
We think you need these skills to ace Accounts Manager with Sales in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Accounts Manager with Sales. Highlight your experience in leading sales teams and driving performance, as well as any customer service achievements that align with our zero-pressure sales environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer-first sales and how you can contribute to our mission of becoming the UK's most positively reviewed independent dealership. Be genuine and let your personality come through!
Showcase Relevant Experience: When detailing your work history, focus on your proven track record in automotive retail and your ability to meet sales targets. Mention specific examples of how you've led teams to success and improved customer experiences in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily keep track of your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Gravel Hill Motor Group
✨Know Your Numbers
Before the interview, brush up on your understanding of key performance indicators (KPIs) relevant to sales. Be ready to discuss how you've used data to drive performance in previous roles, especially in a low-pressure sales environment.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading and developing sales teams. Think about specific situations where you motivated your team or improved their performance through coaching and support.
✨Emphasise Customer Experience
Since Gravel Hill Car Sales values a customer-first mindset, be prepared to share your approach to creating a seamless buying journey. Discuss how you've maintained high customer satisfaction and repeat business in past roles.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling complex customer enquiries or structuring deals. Practice your responses to demonstrate your problem-solving skills and ability to maintain a no-pressure sales environment.