Reporting to the Helpdesk Manager, the Helpdesk Service Coordinator position will support the day-to-day delivery of helpdesk services.
About the Role:
The key responsibilities of the role include (but are not limited to):
- Provide day-to-day support across the Helpdesk and Contract Administration functions.
- Act as the first point of contact for clients, engineers, suppliers and Contract Managers via telephone and email.
- Coordinate planned preventative maintenance (PPM) and reactive maintenance activities across the contract portfolio.
- Schedule reactive works and assign engineers or subcontractors as required.
- Prepare monthly operational and contract reports, including RiskWise reporting where required.
- Provide cover across Helpdesk and Contract Administration functions during periods of absence or increased workload,
The successful candidate will possess 5 years’ experience in a similar role. You will be proactive, self-motivated and client focused. In addition, the right individual will have a basic understanding of contracts, be IT proficient and a confident communicator.
Does this sound like you? If yes, please apply via the button below – we’d love to hear from you.
Benefits:
- Competitive salary and benefits package.
- Opportunity for career growth and development.
- Collaborative and supportive work environment.
- Training and cross-training opportunities.
- Contribution to a dynamic and growing company.
For any further queries, please email recruitment@gratte.com (no agencies, please!).
Gratte Brothers is an equal opportunities employer and welcomes applications from all qualified candidates.
Contact Details:
Gratte Brothers Technical Services Ltd Recruitment Team
