At a Glance
- Tasks: Schedule engineers and manage resources for efficient service delivery.
- Company: Join Gratte Brothers Group, a dynamic and growing company.
- Benefits: Competitive salary, career growth, and training opportunities.
- Other info: Equal opportunities employer welcoming all qualified candidates.
- Why this job: Make a real impact in a collaborative and supportive environment.
- Qualifications: Experience in resource planning and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Resource Planner & Administrator to join our Foodservice Solutions team, based at our Stevenage office.
About the Role: To ensure efficient delivery and deployment of reactive service engineers, materials and associated resources to meet both the clients agreed contract requirements and the business’ needs, ensuring a customer first attitude and delivering excellence in customer service. To create and submit engineers’ timesheets by ensuring timesheets are correct and job sheets are completed post attendance.
Key Responsibilities:
- Schedule engineers and third-party contractors on the day jobs are raised, ensuring the most effective use of resources based on skill set, geographical location, contractual requirements and engineer availability.
- Ensure all job allocations include the appropriate number of engineers, required equipment and consideration of related works or estimates for the client.
- Build strong working relationships with engineers through regular communication to maximise efficiency and service delivery.
- Proactively manage engineers’ diaries, ensuring all new jobs are allocated promptly and any gaps in schedules are minimised.
- Review reactive maintenance jobs daily, taking ownership of outstanding actions and ensuring timely resolution, including supporting colleagues during periods of absence or increased workload.
- Identify opportunities to improve first-time fix rates by arranging the dispatch of required parts prior to engineer attendance where appropriate.
Competitive salary and benefits package. Opportunity for career growth and development. Collaborative and supportive work environment. Training and cross-training opportunities. Contribution to a dynamic and growing company. Gratte Brothers Group is an equal opportunities employer and welcome applications from all qualified candidates.
Resource Planner & Administrator in Stevenage employer: Gratte Brothers Technical Services Ltd
Gratte Brothers Group is an excellent employer, offering a collaborative and supportive work environment in Stevenage, where employees can thrive and grow. With a competitive salary and benefits package, along with ample opportunities for career development and training, we prioritise a customer-first attitude while fostering strong relationships within our team. Join us to contribute to a dynamic and growing company that values excellence in service delivery.
Contact Details:
Gratte Brothers Technical Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner & Administrator in Stevenage
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gratte Brothers Technical Services Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gratte Brothers Technical Services Ltd
Don't be shy about reaching out to Gratte Brothers Technical Services Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Resource Planner & Administrator in Stevenage
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gratte Brothers Technical Services Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gratte Brothers Technical Services Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
