At a Glance
- Tasks: Lead a team of Account Managers and ensure top-notch service delivery.
- Company: Join Gratte Brothers Group, a dynamic and growing company.
- Benefits: Enjoy a competitive salary, career growth, and a supportive environment.
- Other info: Embrace a collaborative culture with training opportunities.
- Why this job: Make a real impact by driving customer excellence and team performance.
- Qualifications: Strong leadership skills and experience in managing teams.
The predicted salary is between 45000 - 55000 £ per year.
Reporting to the Operations Director, you will lead a team of Account Managers while providing strategic oversight of the Service Desk, ensuring operational excellence, outstanding customer service and commercial performance across a portfolio of contracts. This is an excellent opportunity for a commercially minded leader who enjoys developing high-performing teams, building strong client relationships and driving continuous improvement.
Working Hours: Monday to Thursday: 8:30am – 5:00pm, Friday: 8:30am – 4:00pm, Full-time, 40 hours per week
Key Responsibilities:
- Lead, coordinate and manage a team of Account Managers, providing senior management oversight of the Service Desk to ensure key operational deliverables are achieved.
- Take ownership of the operational structure, ensuring service levels are consistently maintained and customer expectations are met.
- Build and maintain strong customer relationships across the contract portfolio.
- Drive customer excellence through high-quality service delivery.
- Take full Profit & Loss (P&L) responsibility for your portfolio.
- Monitor Work in Progress (WiP) and debt management through your Account Managers, ensuring agreed financial targets are achieved.
- Foster a positive, collaborative and high-performing team culture.
- Ensure compliance with all Health & Safety legislation and company safety policies.
Company Benefits:
- Competitive salary and benefits package.
- Opportunity for career growth and development.
- Collaborative and supportive work environment.
- Training and cross-training opportunities.
- Contribution to a dynamic and growing company.
Gratte Brothers Group is an equal opportunities employer and welcomes applications from all qualified candidates.
Operations Manager employer: Gratte Brothers Technical Services Ltd
Gratte Brothers Group is an exceptional employer that prioritises employee growth and development within a collaborative and supportive work environment. As an Operations Manager, you will not only lead a high-performing team but also enjoy a competitive salary and benefits package, along with opportunities for training and career advancement in a dynamic and expanding company. Join us to make a meaningful impact while fostering strong client relationships and driving operational excellence.
Contact Details:
Gratte Brothers Technical Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
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We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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