Service Management Training Delivery Specialist (12 Month Contract)
Location: Ideally London, will consider Gloucestershire Employment Type: Contract (inside IR35) Clearance Required: Enhanced Developed Vetting (eDV)
About the Role
We're looking for a Service Management Training Delivery Specialist to design, deliver, and evaluate a comprehensive training programme supporting the rollout of new Service Management processes and tooling across a user base of 5,000+.
This is a hands-on, high-visibility role. You'll work across the full training lifecycle - from needs analysis and curriculum design through to live delivery and post-course evaluation - tailoring your approach from simple self-serve documentation to full in-person, instructor-led sessions depending on what each team needs.
Key Responsibilities
Conduct Needs Analysis - Consult with managers and stakeholders to identify training gaps arising from new processes or software.
Design Curriculum - Build training frameworks, lesson plans, user guides, and digital learning assets tailored to diverse business audiences.
Deliver Training - Facilitate engaging instructor-led workshops, webinars, and hands-on system simulations across multiple business functions.
Support System Rollouts - Provide dedicated, high-touch support during critical go-live windows to accelerate user adoption.
Evaluate Effectiveness - Measure training success through post-course assessments and feedback surveys, refining materials continuously.
Maintain Documentation - Keep user manuals, knowledge base articles, and video libraries current as project scope and features evolve.
Administer the LMS - Upload, track, and report on training completion metrics within the Learning Management System.
What You'll Bring
Essential:
Deep familiarity with Service Management tools and processes.
Excellent presentation, classroom management, and cross-functional communication skills.
Exceptional adaptability to changing project timelines, with a patient, user-focused mindset.
Desirable:
Prior experience supporting large-scale Service Management system rollouts.
Proficiency with client-standard training tools.
Strong understanding of client standard methodologies and processes.
High self-motivation, with the ability to translate technical jargon into simple, accessible concepts.
Security Clearance
Due to the nature of this role, all candidates must hold, Enhanced Developed Vetting (eDV) clearance. eDV is the UK's highest level of national security vetting.
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