Learn more about the general tasks related to this opportunity below, as well as required skills.
Customer Service Representative
Salary: £27,000£30,000 + £3,000 bonus
Location: Hadfield, Glossop
Hours: Full-time
Working pattern: Primarily office-based, with some hybrid working available
Are you the type of person who takes ownership of a problem rather than simply passing it on? Do you naturally look for ways to make things easier for customers and colleagues, and take pride in delivering a level of service that genuinely stands out?
Our client is looking for a proactive and highly customer-focused individual to join their Customer Care team. This is a varied role combining customer service, order management, problem-solving and administration, but attitude is just as important as previous office experience.
You might already work in customer service, sales support or administration, but equally, you could come from retail, hospitality or another fast-paced service environment where you have learned to think on your feet, manage competing priorities and go above and beyond for customers. What matters most is your work ethic, initiative and determination to get things right.
Job Description
You will:
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Take ownership of customer enquiries across telephone, email and online channels, providing a professional and helpful response.
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Process customer orders accurately and ensure customers receive timely updates.
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Proactively identify potential issues and resolve them before they become bigger problems.
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Investigate customer queries and complaints, taking responsibility for seeing them through to a successful conclusion.
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Support customers with online ordering, returns and general product enquiries.
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Maintain accurate customer and order information using internal systems and CRM/database tools.
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Work closely with colleagues across the business to resolve issues and improve the overall customer experience.
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Look for practical ways to improve processes, communication and service for both customers and colleagues.
Person Specification
We are looking for someone who:
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Has a genuine commitment to delivering exceptional customer service. xsabvtc
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Is proactive, resourceful and confident using their own initiative.
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Takes ownership of
Please click on the apply button to read the full job description
Customer Service Representative in Charlestown employer: Grassroots Recruitment
Join a well-established global manufacturer in Stockport, where your growth is a priority. With a commitment to investing in employee development and a supportive work culture, you'll find ample opportunities for training and skill enhancement. Enjoy a competitive salary, flexible shift options, and a collaborative environment that values curiosity and proactivity.
