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- Tasks: Deliver exceptional customer service and process orders efficiently in a fast-paced environment.
- Company: Join a well-established manufacturer in Stockport with strong values and a supportive culture.
- Benefits: Competitive salary, annual performance bonus, and a positive work environment.
- Why this job: Be part of a close-knit team where your hard work and enthusiasm are recognised.
- Qualifications: Experience in customer service or order processing with strong communication skills.
- Other info: Flexible hours and opportunities for growth in a dynamic workplace.
The predicted salary is between 26000 - 29000 £ per year.
Salary: £26,000 - £29,000 + annual performance bonus (£2,000 - £3,000)
Location: Stockport (SK4)
Hours: Full-time, office-based (8am–4pm, 9am–5pm or 10am–6pm)
Do you thrive in a busy, fast-moving environment where accuracy and enthusiasm go hand-in-hand? Are you the type of person who takes ownership, works at pace, and brings positive energy to your team? If so, this is a great opportunity to join a well-established Stockport-based manufacturer known for its strong values and customer focus.
Our client is seeking a motivated and proactive Customer Service Executive to join their friendly and supportive Customer Care team. You’ll play a key part in ensuring customers receive exceptional service — processing orders efficiently, resolving queries quickly, and keeping communication clear and professional at every stage.
We’re looking for someone who loves to stay busy, enjoys taking responsibility, and thrives in a team where everyone pulls together. Previous experience in order processing, customer service or sales administration is essential, along with excellent accuracy and organisational skills.
Job Description- Process and update customer orders accurately and efficiently, meeting agreed service levels.
- Handle incoming calls and emails, providing excellent service and resolving queries promptly.
- Proactively communicate order updates and manage customer expectations.
- Log and resolve customer complaints to a successful conclusion within agreed timescales.
- Support new enquiries and coordinate information with internal teams.
- Assist customers with self-service systems and product queries.
- Identify opportunities to enhance processes and improve the customer experience.
- Work flexibly with colleagues across departments during peak periods.
- Proven experience in customer service, order processing or sales support.
- Strong administrative skills with excellent accuracy and attention to detail.
- Confident communicator with clear written and verbal communication.
- Enthusiastic, motivated and proactive — thrives in a fast-paced environment.
- Highly organised, able to manage multiple priorities and work under pressure.
- Collaborative team player with a positive, can-do attitude.
- Flexible and adaptable to support seasonal demands.
This is a fantastic opportunity to join a successful, values-led business with a great reputation for looking after its people and customers. You’ll be part of a close-knit team, working in a positive and supportive environment where hard work and enthusiasm are recognised and rewarded.
To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.
Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
Customer Service Executive employer: Grassroots Recruitment Ltd
Contact Detail:
Grassroots Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. Since this role is all about clear and professional interactions, try role-playing common customer scenarios with a friend. It’ll help you feel more confident when handling real calls and emails.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple priorities in past roles. This will demonstrate that you can thrive in a busy environment like theirs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Executive role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us you're the perfect fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you want to join our team. Keep it concise but engaging, and don’t forget to mention how you can contribute to our customer-focused values.
Showcase Your Communication Skills: As a Customer Service Executive, clear communication is key. Make sure your application is well-written and free of errors. This will demonstrate your attention to detail and professionalism, which are crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Grassroots Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to exceptional service.
✨Practice Clear Communication
As a Customer Service Executive, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Emphasise Teamwork and Flexibility
Since the role requires collaboration and adaptability, be ready to discuss how you work well in a team and handle changing priorities. Share examples of how you've supported colleagues during busy periods or adapted to new processes, showcasing your positive, can-do attitude.