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- Tasks: Process customer orders, resolve queries, and enhance the customer experience.
- Company: Join a well-established manufacturer in Stockport with strong values.
- Benefits: Competitive salary, annual performance bonus, and supportive team environment.
- Why this job: Be part of a close-knit team where your hard work is recognised and rewarded.
- Qualifications: Experience in customer service or order processing with strong communication skills.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 26000 - 29000 £ per year.
Salary: £26,000 - £29,000 + annual performance bonus (£2,000 - £3,000)
Location: Stockport (SK4)
Hours: Full-time, office-based (8am–4pm, 9am–5pm or 10am–6pm)
Do you thrive in a busy, fast-moving environment where accuracy and enthusiasm go hand-in-hand? Are you the type of person who takes ownership, works at pace, and brings positive energy to your team? If so, this is a great opportunity to join a well-established Stockport-based manufacturer known for its strong values and customer focus.
Our client is seeking a motivated and proactive Customer Service Executive to join their friendly and supportive Customer Care team. You’ll play a key part in ensuring customers receive exceptional service — processing orders efficiently, resolving queries quickly, and keeping communication clear and professional at every stage.
We’re looking for someone who loves to stay busy, enjoys taking responsibility, and thrives in a team where everyone pulls together. Previous experience in order processing, customer service or sales administration is essential, along with excellent accuracy and organisational skills.
Job Description- Process and update customer orders accurately and efficiently, meeting agreed service levels.
- Handle incoming calls and emails, providing excellent service and resolving queries promptly.
- Proactively communicate order updates and manage customer expectations.
- Log and resolve customer complaints to a successful conclusion within agreed timescales.
- Support new enquiries and coordinate information with internal teams.
- Assist customers with self-service systems and product queries.
- Identify opportunities to enhance processes and improve the customer experience.
- Work flexibly with colleagues across departments during peak periods.
- Proven experience in customer service, order processing or sales support.
- Strong administrative skills with excellent accuracy and attention to detail.
- Confident communicator with clear written and verbal communication.
- Enthusiastic, motivated and proactive — thrives in a fast-paced environment.
- Highly organised, able to manage multiple priorities and work under pressure.
- Collaborative team player with a positive, can-do attitude.
- Flexible and adaptable to support seasonal demands.
This is a fantastic opportunity to join a successful, values-led business with a great reputation for looking after its people and customers. You’ll be part of a close-knit team, working in a positive and supportive environment where hard work and enthusiasm are recognised and rewarded.
To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.
Customer Service Executive employer: Grassroots Recruitment Ltd
Contact Detail:
Grassroots Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company before your interview! Research their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or resolve complaints. Being prepared with examples will demonstrate your proactive attitude and problem-solving skills.
✨Tip Number 3
Show off your organisational skills during the interview. Bring a notepad to jot down important points and questions. This not only keeps you organised but also shows your attention to detail, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Keep Your CV Fresh: Before you hit that apply button, make sure your CV is up to date. Highlight your customer service experience and any relevant skills that match the job description. We want to see what makes you stand out!
Tailor Your Application: Read through the job specs carefully and tailor your application to reflect how you fit the role. Use keywords from the job description to show us you’re the perfect match for our Customer Service Executive position.
Show Off Your Skills: Don’t just list your previous roles; showcase your achievements! Talk about how you’ve resolved customer queries or improved processes in past jobs. We love to see examples of your proactive approach!
Apply Through Our Website: Make sure to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on this fantastic opportunity with us!
How to prepare for a job interview at Grassroots Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your proactive approach and ability to thrive in a busy environment.
✨Practice Clear Communication
As a Customer Service Executive, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Be Ready to Discuss Teamwork
Since the role requires collaboration with colleagues, be prepared to discuss how you work within a team. Share examples of how you've contributed positively to a team dynamic and how you handle challenges when working with others. This will show that you're a great fit for their supportive environment.
