At a Glance
- Tasks: Assist customers with plant advice, sales administration, and general office support.
- Company: Join Grasslands, a family-run nursery with over 40 years of horticultural expertise.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Full-time role with potential for part-time hours; inclusive workplace culture.
- Why this job: Combine your passion for plants with customer service in a vibrant nursery setting.
- Qualifications: Strong plant knowledge and excellent communication skills are essential.
The predicted salary is between 12.82 - 12.82 £ per hour.
Grasslands is a vibrant and thriving garden nursery committed to providing exceptional customer service, selling a wide variety of high-quality plants and garden supplies. We pride ourselves on our knowledgeable staff and our dedication to helping customers create beautiful and sustainable gardens. We are looking for a confident and organised Plant Sales Advisor & Administrator to join our growing team. This is a varied hybrid role combining customer service, plant advice, sales administration, and general office support. The ideal candidate will have strong plant knowledge and a genuine passion for horticulture, as a large part of the role involves advising customers via phone and email on suitable plant selections, aftercare, and troubleshooting. This is a busy and hands-on role suited to someone who enjoys multitasking, communicating with customers, and being part of a fast-paced nursery environment.
Key Responsibilities
- Responding to customer enquiries via phone and email
- Advising customers on plant selection, suitability, planting, and aftercare
- Preparing customer quotations and processing orders
- Providing excellent customer service and after-sales support
- Assisting with delivery coordination and scheduling
- Preparing and managing delivery paperwork and invoices
- Liaising with customers, suppliers, and drivers
- Maintaining accurate records and updating internal systems
- Supporting the wider team with day-to-day administrative tasks
Requirements
- Good horticultural and plant knowledge is essential
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- Confident using computers, emails, and office systems
- Ability to manage multiple tasks in a busy environment
- Friendly, professional, and customer-focused approach
- Previous experience in administration, sales, retail horticulture, or customer service would be beneficial
Ideal Candidate
The successful candidate will be practical, proactive, and personable, with a genuine interest in plants and gardening. They should be comfortable speaking with customers, solving problems, and working both independently and as part of a team.
Hours
This is a full time role working Monday- Friday, 08:30-17:00 each day. All our staff are office based 100% of the time to ensure connectivity and support. Part time hours will be considered for the right candidate.
Grasslands Nursery is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can thrive. We welcome applications from all backgrounds and experiences, and all employment decisions are based on merit, capability and business need.
About Us
Grasslands Nursery is a well-established, family-run horticultural business with over 40 years’ experience growing high-quality trees, shrubs and hedging. Originally founded in 1984 as a wholesale supplier, the business expanded in the 1990s to serve retail customers and launched its online presence in 1998. Located in Cheshire, the team includes more than 35 full-time horticultural professionals who handle everything from potting and growing to in-house delivery. The mission at Grasslands is to deliver premium-quality plants at excellent prices, whilst supporting British horticulture and ensuring that each plant is carefully grown, monitored and ready for sale. Whether supplying garden-centres, landscapers or the general public, Grasslands combines decades of expertise with a passion for plants, making it a trusted name in the UK horticultural industry.
£12.82 per hour (£26,665 per annum full time)
Plant Sales Advisor & Administrator employer: Grasslands Nursery
Grasslands Nursery is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to share their passion for horticulture while providing outstanding customer service. With over 40 years of experience in the industry, we offer our team ample opportunities for personal and professional growth, alongside a supportive environment that values diversity and teamwork. Located in Cheshire, our dedicated staff enjoy a hands-on role in a fast-paced nursery setting, ensuring every day is rewarding and meaningful.
