At a Glance
- Tasks: Schedule and coordinate engineer visits for fire and security services.
- Company: Dynamic Fire and Life Safety company based in Southport.
- Benefits: Enjoy company events, health programmes, and a performance-related bonus.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be a key player in ensuring exceptional customer service and efficient operations.
- Qualifications: Experience in planning or scheduling; strong IT and communication skills.
The predicted salary is between 25750 - 25750 £ per year.
Our client is a Northwest based Fire and Life Safety company based in Southport. They are looking for a Planning Administrator to manage the workload of their Engineers. This is a full time office based role.
Summary of Role
The Planning Administrator will play a key role in scheduling and coordinating engineer workloads for fire and security service and Reactive visits. Working closely with operations, engineers, and clients, the Planning Administrator will ensure work is planned efficiently, deadlines are met, and resources are optimised to deliver exceptional customer service.
- Schedule and coordinate engineer visits for servicing, and reactive works.
- Liaise with customers to confirm appointments and arrange access to sites.
- Manage and update planning software with real-time changes to schedules.
- Prioritise urgent and emergency jobs, ensuring compliance with service-level agreements.
- Collaborate with stores to ensure parts are available ahead of visits.
- Maintain accurate records of completed jobs and outstanding works.
- Communicate clearly with engineers regarding job details and special instructions.
- Support the Operations team with general administrative duties as required.
Skills, Experience and Requirements
- Must pass British Standard Security Screening (BS7858).
- Experience in planning, scheduling, or coordination in a service-based industry.
- Knowledge of fire and security systems is desirable but not essential (training will be provided).
- Strong IT skills, including Microsoft Office and planning software.
- Excellent organisational skills with the ability to prioritise effectively.
- Strong communication skills, both written and verbal.
- Customer-focused with a professional telephone manner.
Benefits
- Company Events
- Company Pension
- Shopping Discount platform
- Health and wellbeing programme
- Health Assured EAP Service / Mental First Aiders
- Medicash health care programme (e.g., yearly dental and optical payments)
- On-site parking
- Finders Fees
- Annual Performance-related bonus scheme
- Death in Service (twice salary to nominated beneficiary)
- Ongoing support and development within the role and opportunities to progress as the business grows.
Terms
- 37.5 hours per week
- 08:30-17:00 Monday to Friday, one-hour unpaid lunch break
- 29 days annual leave, inclusive of Bank Holidays, You will be entitled to an additional day’s annual leave on completion of two full years’ service up to a maximum of three additional days after six years continuous service.
Planning Administrator in Southport employer: GrassGreener Group
EFT Systems is an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee development, we provide comprehensive training and growth opportunities in the fire and security sector, ensuring our team members are equipped with the latest industry knowledge. Located in a vibrant area, our office fosters a supportive culture that values teamwork and encourages meaningful contributions to safety and security solutions.
