Department : TechOps
Location:
Milton Keynes/Home based
Overview
The TechOps Team are responsible for the installation and support for all Technical Platforms, Operating Systems, Database Management Systems and associated products delivered to external customers of Graphnet.
The Site Reliability Engineer (SRE) will work alongside specialists within the Team, taking responsibility for all aspects of the Team’s work. With emphasis on the Technical Services function, you will be managing and supporting the infrastructure upon which Graphnet’s CareCentric product operates.
The SRE will work closely with many of Graphnet’s departments, including Operations, Security, Development, and Project Teams, ensuring that our comprehensive support service is maintained. The successful candidate will be provided with on-the-job training for all supported Platforms, Operating Systems, Databases and Applications, but is expected to have prior, demonstrable experience of Microsoft Azure, Networking and Windows Server Technologies.
Provision of first-class infrastructure support to customers and systems for all Managed Service Platforms
Implement observability and proactively monitor our Azure Cloud footprint, utilising dashboards, alerts and runbooks
Incident response, analysis, remediation and associated post-incident root cause analysis reviews
Support performance / reliability testing and capacity planning activitiesPerform routine system upgrades and platform patching
Promote automation of repetitive tasks, reducing manual intervention
Eventual participation in the 24x7 On-Call Rota
Personal Attributes
Excellent, demonstrable troubleshooting and problem-solving skills
Able to work well as an individual and as part of a teamTake part in architectural discussions with technical / non-technical team members
Organisational skills, with the ability to manage personal workloads in accordance with agreed timescales, whilst working under pressure
An eye for detail and a desire to adhere to best practices
Strong inter-personal and communication skills
Have a desire to keep up with the latest tools and techniques
Verbal, written communication and documentational skills
Ability to explain technical concepts to key stakeholders of all levels
Education and Skills
Minimum of four years working within an SRE function
Experience of service monitoring and alerting
Microsoft Azure PaaS components including (but not limited to):
Storage
Proven experience with Azure DevOps (ADO) and / or GitHub
Experience in the support of Cloudflare
An understanding of Terraform or other IAC tooling
Experience of routine infrastructure upgrades and platform patching
Demonstrable PowerShell administration / scripting skills
Experience of Service Desk Systems
Any skills or experience in the areas below would be considered an advantage for any potential candidate, but are not essential:
Experience or exposure of Terraform IAC software tooling
Understanding of Grafana Analytics and Monitoring Solution
Nessus Vulnerability Assessment Solution
Knowledge of ITIL Foundation principles and application
Knowledge of ISO27001, ISO27018, ISO9001 and CE+ Certifications
Your security is important to us. Graphnet Health will never request that candidates download software, share remote access to their device, or install applications in order to apply or interview for a role. As a UK-based company, we are only able to consider candidates who are currently residing in the UK and who are legally eligible to work in the UK.
Unfortunately, recruitment scams are becoming increasingly common, including fraudulent communications pretending to represent legitimate organisations. We encourage all applicants to verify communications carefully and ensure they originate from official Graphnet Health channels. If in doubt, please contact us directly before taking any action.
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