Senior Performance Analyst

Performance Analysis helps us transform and improve DWP services. You'll use data analytics to give key, in-depth insights into how users inside and outside DWP interact with and use our services, ensuring we meet user needs and their expectations.

DWP is the UK's largest government department. We help people into work, make payments worth over £195bn, and support millions of customers. We are looking for a Senior Performance Analyst to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services - building and maintaining innovative, scalable and user-centric digital solutions.

If you're curious about user behaviour and enjoy finding meaning in complexity, join DWP Digital's Data Analytics profession, and help us get this right. You'll identify, analyse and create innovative solutions that will help tens of thousands of colleagues across the organisation collaborate and communicate with each other more efficiently and effectively. You'll be improving their experience of the digital services they use every day, achieving this using fresh ideas and cutting-edge technology.

By helping people in the organisation work better together, you'll have an impact on how we achieve DWP's aim to improve people's day-to-day lives and help them build financial resilience and a more secure and prosperous future. You'll use your experience with analytical tools like Azure and Power BI to gain a thorough understanding of the problem, interrogating the data and refining it. You'll also be supporting and guiding your team, leveraging your experience and skills to guide and coach them to identify problems, curate and examine data, and design robust solutions.

What skills, knowledge and experience will you need?

• You can demonstrate a deep understanding of business goals and can turn these into tangible performance measures.
• You're able to communicate negative and positive information to stakeholders, and give tactical and strategic recommendations.
• Welcome and respond to views and challenges from others, despite any conflicting pressures to ignore or give in to them.
• Are confident to stand by, promote or defend your team's actions and decisions where needed.
• Inspire and motivate your team to be fully engaged in their work and dedicated to their role.

Details:

You’ll join us in one of our brilliant digital hubs in Manchester or Leeds, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model - you’ll be in the office some of the time, and the rest working from home.

We offer competitive pay of up to £73,350. You’ll also get a brilliant civil service pension with employer contributions worth over 28.9%, and a generous leave package starting at 26 days. You can also take up to 3 extra days off a month on flexi-time.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100).
• Flexible working including flexible hours and family-friendly policies.
• Time off volunteering and charitable giving.
• Bring your authentic self to work with 'I Can Be Me in DWP'.
• Discounts and savings on shopping, fun days out and more.
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference.
• Sports and social activities.
• Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application.