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- Tasks: Lead the delivery and support of key digital products in Health and Disability.
- Company: Join DWP, the UK's largest government department transforming services for millions.
- Benefits: Enjoy flexible working, a competitive salary, and generous leave with a civil service pension.
- Why this job: Be part of meaningful change, shaping user experiences and driving innovation in government services.
- Qualifications: ITIL qualified with proven management experience in large-scale IT Live Service environments.
- Other info: Work in a hybrid model with opportunities for professional development and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
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DWP. Digital with Purpose.
DWP is the UK\’s largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.
We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We\’re driving a once-in-a-generation transformation of government services.
We\’re using fresh ideas and leading-edge technologies to build and maintain innovative, scalable, and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives.
The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us.
Delivery. Work. Projects.
As a Senior IT Service Manager working on Health and Disability, you\’ll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and services.
With the current transformation of supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change.
You\’ll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries.
What skills, knowledge, and experience will you need?
- ITIL qualified or equivalent experience.
- Proven management experience in large-scale IT Live Service, layered multi-supplier organizations, and services.
- Ability to contribute and steer resolution in major incident meetings that are reported against Health applications.
- Experience of the successful delivery of strategies to support products and/or services.
- Demonstrable experience in working with Senior Business Stakeholders to deliver services to meet business needs.
- Proven experience of leading individuals and teams to deliver IT service excellence.
Details. Wages. Perks.
You\’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield, whichever is most convenient for you.
We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model — you\’ll be in the office about 60% of the time, and 40% working from home.
We offer a competitive salary of £42,614. You\’ll also get a brilliant civil service pension with employer contributions worth 28.97%, and a generous leave package starting at 26 days.
You can also take up to 3 extra days off a month on flexi-time.
Our broad benefits package includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and family-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with \’I Can Be Me in DWP\’
- Discounts and savings on shopping, fun days out, and more
- Interest-free loans to buy a bike or a season ticket, making it easier to commute
- Sports and social activities
- Professional development, coaching, mentoring, and career progression opportunities
Process
We know your time is valuable, so our application and selection process consists of just two stages:
- Apply: complete your application on Civil Service Jobs. Full instructions will be provided when you click through.
- Interview: a single-stage online interview.
CLICK APPLY for more information and to start your application.
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Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT System Training and Support
#J-18808-Ljbffr
Senior IT Service Manager - Live Service employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager - Live Service
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role requires ITIL qualifications or equivalent experience. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to service management excellence.
✨Tip Number 2
Network with current or former employees of DWP Digital on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex service issues in previous roles. Highlighting your problem-solving skills and ability to work with multiple suppliers will set you apart from other candidates.
✨Tip Number 4
Research recent changes and initiatives within DWP, especially those related to Health and Disability services. Being knowledgeable about their current projects will show your genuine interest in the role and help you align your experience with their needs.
We think you need these skills to ace Senior IT Service Manager - Live Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior IT Service Manager position. Tailor your application to highlight how your skills and experience align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your management experience in large-scale IT Live Service environments. Provide specific examples of how you've successfully resolved complex service issues and led teams to deliver IT service excellence.
Showcase Your ITIL Knowledge: Since the role requires ITIL qualifications or equivalent experience, be sure to mention any relevant certifications or training. Discuss how you've applied ITIL principles in your previous roles to improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for transforming government services. Use this opportunity to express why you want to work with DWP Digital and how you can contribute to their mission.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior IT Service Manager. Familiarise yourself with the key aspects of service delivery, user experience, and managing supplier relationships, as these will likely be focal points during your interview.
✨Showcase Your ITIL Knowledge
Since ITIL qualification or equivalent experience is essential for this role, be prepared to discuss how you've applied ITIL principles in your previous positions. Share specific examples of how you've improved service management processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex service issues. Think of past experiences where you successfully resolved major incidents or led teams through challenging situations.
✨Demonstrate Stakeholder Engagement Skills
Highlight your experience working with senior business stakeholders. Be ready to discuss how you've built relationships and delivered services that meet business needs, as this is crucial for the role.
