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- Tasks: Lead IT service management, ensuring stability and performance across DWP's digital landscape.
- Company: Join DWP, the UK's largest government department, transforming services for millions.
- Benefits: Enjoy hybrid working, flexible hours, a competitive salary, and a generous pension scheme.
- Why this job: Be part of a unique mission to support vulnerable people while driving innovation in tech.
- Qualifications: ITIL qualified with proven management experience in large-scale IT services.
- Other info: Work from various locations and enjoy a culture that celebrates diversity and personal authenticity.
The predicted salary is between 52846 - 79269 £ per year.
Pay up to £66,058, plus 28.9% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services using fresh ideas and leading-edge technologies to build and maintain innovative, scalable, and user-centric digital solutions that will be used by nearly every person in the UK at key moments in their lives.
As a Senior IT Service Manager, you will be defining and designing the support model for IT services across the DWP digital landscape, implementing robust support strategies that will ensure stability and performance for multiple platforms, products, and services. You will be a champion for best practice and a prominent voice in the wider digital community, driving innovation and change, as well as fostering effective and engaged relationships with stakeholders and suppliers.
What skills, knowledge and experience will you need?
- ITIL qualified or equivalent experience.
- Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services.
- Experience of the successful delivery of strategies to support products and/or services.
- Demonstrable experience in working with Senior Business Stakeholders to deliver services to meet business needs.
- Proven experience of leading individuals and teams to deliver IT service excellence.
You will join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model - you'll be in the office about 60% of the time, and 40% home working. We offer competitive pay of up to £66,058. You'll also get a brilliant civil service pension with employer contributions worth 28.9%, and a generous leave package starting at 26 days. You can also take up to 3 extra days off a month on flexi-time.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and family-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
Senior IT Service Manager employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices, as this role requires ITIL qualifications or equivalent experience. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to service management excellence.
✨Tip Number 2
Network with current or former DWP employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your discussions with hiring managers.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large-scale IT services in previous roles. Highlighting your experience with multi-supplier organisations will show that you have the necessary skills to thrive in this position.
✨Tip Number 4
Research the latest trends in digital transformation and government services. Being knowledgeable about current innovations will allow you to contribute meaningfully to discussions and showcase your passion for driving change within the DWP.
We think you need these skills to ace Senior IT Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior IT Service Manager position. Familiarise yourself with DWP's mission and how this role contributes to their goals.
Tailor Your CV: Customise your CV to highlight relevant experience in IT service management, particularly in large-scale environments. Emphasise your ITIL qualifications and any proven success in managing multi-supplier organisations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your ability to drive innovation. Mention specific examples of how you've successfully delivered strategies that meet business needs and improved service delivery.
Highlight Stakeholder Engagement: In your application, demonstrate your experience in working with senior business stakeholders. Provide examples of how you've built effective relationships and delivered services that align with business objectives.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior IT Service Manager. Familiarise yourself with ITIL principles and how they apply to service management, as well as the specific challenges faced by DWP in delivering digital services.
✨Showcase Your Experience
Prepare to discuss your previous management experience in large-scale IT Live Service environments. Be ready to provide examples of how you've successfully delivered strategies that support products and services, particularly in multi-supplier settings.
✨Engage with Stakeholders
Demonstrate your ability to work with senior business stakeholders. Prepare examples of how you've built effective relationships and delivered services that meet business needs, highlighting your communication and negotiation skills.
✨Emphasise Innovation and Best Practices
As a champion for best practices, be prepared to discuss how you've driven innovation and change in your previous roles. Share specific instances where you've implemented new ideas or technologies that improved service delivery or team performance.
