Senior Content Designer

Pay up to £66,058 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.

We are looking for a Content Designer who:

• is passionate about using evidence to design content that helps people find out what they need to know as quickly and simply as possible
• understands user needs and designs content around those needs
• can develop and implement content strategy which improves the user experience

DWP is the UK's biggest government department. Over 22 million people access our services every day, and around 100,000 people work to provide the support, benefits, and advice they need. We're currently taking on a generational digital transformation that is changing how we deliver for our users. Our scale is unique and our purpose is extraordinary.

You and your role:

We are looking for a talented and ambitious Senior Content Designer who can take a high-level view of how a user's content journey maps to our business processes. We need you to ensure that life events and holistic user needs are driving the way we design user journeys. Our users are some of the most vulnerable in society and your work would have an impact on how they interact with their complex needs. You will be driving DWP Digital's content on the GOV.UK website to make sure the content published meets users' needs and the department's goals, consistently managing and influencing our senior stakeholders while working across product, service, and departmental lines. We want someone who will experiment with new ways of working with the Government Digital Service to improve the effectiveness and timeliness of DWP's GOV.UK content. You work with and develop less experienced content designers, help develop content strategy and refine solutions for complex products and services.

Your essential skills and experience:

• Extensive experience designing accessible and plain English content, and contributing to content patterns, processes, or guidelines.
• Substantial experience of using quantitative and qualitative data to make content decisions.
• Have used different types of prototypes to show, explain and test your content.
• Substantial experience of peer review and of contributing to a community of practice.
• Collaborated with other disciplines and advocated for the role of content design.
• Managed relationships with stakeholders and influenced them to make more user-centred and evidence-based decisions.
• Contributed to content strategies or initiatives to help your organisation achieve the right outcomes.

Details:

You’ll join us based at one of our brilliant digital hubs in either Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield. In return for your skills, we offer pay up to £66,058 per annum. You’ll also get a brilliant civil service pension with employer contributions of 28.9%. That’s worth up to £19,090 a year. Plus, a generous leave package starting at 26 days, rising over time to 31 days, family-friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexitime, and compressed hours.

Our benefits package is built around your work-life balance and includes:

• Time off volunteering and charitable giving
• Learning and development tailored to your role, including industry-recognised qualifications, coaching, and mentoring
• Discounts and savings on shopping, fun days out, and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• An inclusive and diverse environment with opportunities to join staff networks including Women’s Network, National Race Network, National Disability Network (THRIVE), and many more.

CLICK APPLY for further information and to start an application on Civil Service Jobs.