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- Tasks: Design user-friendly content that meets the needs of vulnerable users and improves their experience.
- Company: Join DWP, the UK's largest government department, transforming digital services for over 22 million people daily.
- Benefits: Enjoy flexible hours, hybrid working, a generous pension, and 26-31 days of leave.
- Why this job: Make a real impact on users' lives while working in a supportive and innovative environment.
- Qualifications: Extensive experience in accessible content design and using data to inform decisions is essential.
- Other info: Opportunities for professional development and involvement in diverse staff networks.
The predicted salary is between 52846 - 79269 £ per year.
Pay up to £66,058 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
We are looking for a Content Designer who:
- is passionate about using evidence to design content that helps people find out what they need to know as quickly and simply as possible
- understands user needs and designs content around those needs
- can develop and implement content strategy which improves the user experience
DWP is the UK's biggest government department. Over 22 million people access our services every day, and around 100,000 people work to provide the support, benefits and advice they need. We're currently taking on a generational digital transformation that is changing how we deliver for our users.
You and your role:
We are looking for a talented and ambitious Senior Content Designer who can take a high-level view of how a user's content journey maps to our business processes. We need you to ensure that life events and holistic user needs are driving the way we design user journeys. Our users are some of the most vulnerable in society and your work would have an impact on how they interact with their complex needs. You will be driving DWP Digital's content on the GOV.UK website to make sure the content published meets users' needs and the department's goals, consistently managing and influencing our senior stakeholders while working across product, service and departmental lines.
Your essential skills and experience:
- Extensive experience designing accessible and plain English content, and contributing to content patterns, processes or guidelines.
- Substantial experience of using quantitative and qualitative data to make content decisions.
- Have used different types of prototypes to show, explain and test your content.
- Substantial experience of peer review and of contributing to a community of practice.
- Collaborated with other disciplines and advocated for the role of content design.
- Managed relationships with stakeholders and influenced them to make more user-centred and evidence-based decisions.
- Contributed to content strategies or initiatives to help your organisation achieve the right outcomes.
In return for your skills, we offer pay up to £66,058 per annum. You'll also get a brilliant civil service pension with employer contributions of 28.9%. Plus, a generous leave package starting at 26 days, rising over time to 31 days, family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexitime and compressed hours.
Our benefits package includes:
- Time off volunteering and charitable giving
- Learning and development tailored to your role, including industry recognised qualifications, coaching and mentoring
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket
- Sports and social activities
- An inclusive and diverse environment with opportunities to join staff networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.
CLICK APPLY for further information and to start an application on Civil Service Jobs.
Senior Content Designer employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Content Designer
✨Tip Number 1
Familiarise yourself with DWP's mission and values. Understanding their commitment to user-centred design will help you align your approach and demonstrate your passion for improving user experiences during interviews.
✨Tip Number 2
Showcase your experience with evidence-based content design. Be prepared to discuss specific examples where you've used data to inform your decisions, as this is a key requirement for the role.
✨Tip Number 3
Network with current or former DWP employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your collaborative experiences. The role requires working across various teams, so think of examples where you've successfully influenced stakeholders or worked with other disciplines to achieve user-centred outcomes.
We think you need these skills to ace Senior Content Designer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Senior Content Designer position. Tailor your application to highlight how your skills and experiences align with the job description.
Showcase Your Experience: Emphasise your extensive experience in designing accessible content and using data to inform your decisions. Provide specific examples of past projects where you've successfully improved user journeys or influenced stakeholders.
Highlight Collaboration Skills: Since the role involves working with various teams and stakeholders, be sure to mention your collaborative experiences. Discuss how you've worked with other disciplines and contributed to a community of practice in content design.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your passion for improving user experiences. Mention your understanding of the needs of vulnerable users and how you plan to address these in your content design.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Showcase Your User-Centric Approach
Make sure to highlight your understanding of user needs during the interview. Discuss specific examples where you've designed content that simplifies complex information for users, especially those with vulnerable backgrounds.
✨Demonstrate Data-Driven Decision Making
Prepare to talk about how you've used both quantitative and qualitative data to inform your content strategies. Be ready to share instances where your data analysis led to improved user experiences.
✨Engage with Stakeholders Effectively
Since managing relationships with stakeholders is crucial, come equipped with examples of how you've influenced decision-making in previous roles. Show how you advocate for user-centred design while balancing business goals.
✨Be Ready to Discuss Prototyping Techniques
Familiarise yourself with different types of prototypes you've used in your work. Be prepared to explain how these prototypes helped in testing and refining your content before final implementation.
