Senior Mobile Device Management (MDM) Engineer in Newcastle upon Tyne

Pay up to £73,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP Digital with Purpose. We are looking for a Senior Infrastructure Engineer for our multi-disciplinary Product team as part of our DWP Mobile Products service, to join our community of tech experts in DWP Digital.

We are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

What skills, knowledge and experience will you need?

• Proven ability to communicate clearly and confidently at all levels and to lead, motivate and inspire teams to deliver high quality outcomes in a complex and fast paced environment.
• Significant experience designing, building, configuring and administering infrastructure technologies, integrations/solutions for Mobile Devices (iOS/Android) e.g. Workspace One/Intune.
• A strong knowledge and understanding of Enterprise Mobility Management software and principles, with experience in deploying, configuring and supporting mobile clients such as Apple iOS and Samsung Knox devices.
• Significant experience with Cloud Hosted infrastructure services within AWS and Azure, including knowledge of networking principles in a security conscious environment and an understanding of deploying infrastructure via pipelines using CI/CD tools and methodologies.
• Demonstrable experience of Microsoft Azure / Entra ID / Intune configuration and policies, including knowledge of Identity principles, SSO and Certificate Based Authentication.
• Proven ability to troubleshoot, own and manage problem records, including perform Root Cause Analysis (RCA).
• Proven demonstrative working knowledge of Change and Incident management principles working within the ITIL framework.

You and your role

Imagine starting your day by checking the digital pulse of thousands of mobile devices across DWP. With a quick scan of your dashboards, you know instantly whether everything is running smoothly or if something needs your attention. When a blip appears, you’re the one who dives in, investigating, troubleshooting and fixing issues before they ever reach the people who rely on these services to do their jobs.

But this role is far more than firefighting. As a Mobile Device Infrastructure Engineer, you help shape the future of DWP’s mobile services. You’ll design and refine solutions that keep devices secure, compliant and effortless to use, drawing on deep experience with tools like Intune, Workspace ONE and Samsung Knox. Working closely with your product team, you’ll influence key decisions and contribute ideas that drive improvements across one of the UK’s largest and most diverse tech estates.

Throughout the day, you’ll be the go-to expert, explaining how a configuration works, sharing insights, and keeping documentation clear and useful. You’ll work with suppliers, spot opportunities for improvement and keep a watchful eye on performance trends. And by the time you finish, you’ve helped keep a vast mobile ecosystem stable, secure and evolving, often solving problems no one even knew were coming.

Details, Wages and Perks

Location: You’ll join us in our brilliant digital hub in Blackpool, Manchester, Newcastle or Sheffield, whichever is more convenient for you.

Hybrid Working: We work a hybrid model - you’ll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £73,205.

Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

And We Have An Award-winning Environment And Culture

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process

We know your time is valuable, so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There’ll be full instructions when you click through.
• Interview: a single stage interview online.

Click Apply for more information and to start your application.