Join to apply for the Lead Service Designer role at Graphics Unlimited (Vic) Pty Ltd
Pay up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
Join DWP as a Lead Service Designer, as you set the direction and guide teams to help embed service design across the organisation. You\'ll be exploring problems, fostering collaboration and aligning user needs with policy, service and product strategy.
The role is an exciting opportunity within DWP to design end‑to‑end services that solve complex problems and drive real outcomes for millions of users.
What skills, knowledge and experience will you need?
- Proven experience in designing end‑to‑end services that solve complex problems.
- Strong ability to apply best practice and evidence‑based approaches to create services that meet user, colleague, and organisational needs.
- Excellent communication skills, with confidence in advocating for user‑centred design and influencing senior stakeholders.
- Demonstrated leadership in fostering a positive, collaborative environment that supports effective service design.
You and your role
In DWP, our services are designed in collaboration with the people who use them, not just for them. You will help us find innovative ways to design for our users, using data trends to develop new solutions and working alongside users to solve problems. You will work in one of two areas: Health and Disability or Debt.
This is a leadership role where you set direction, guide teams and embed services across the organisation. You will facilitate collaboration, mentor designers and produce high‑quality design outputs while promoting best practice.
Details – Wages & Perks
Location: One of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.
Hybrid Working: Some time working from home and face‑to‑face in a hub.
Pay: Up to £80,267.
Pension: Civil Service pension with employer contributions worth 28.97%.
Holidays: Generous leave package starting at 26 days, rising to 31 days over time, plus up to 3 extra days off a month on flexi‑time.
- Flexible working including flexible hours and flex‑friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with \'I Can Be Me in DWP\'.
- Discounts and savings on shopping, fun days out and more.
- Interest‑free loans to buy a bike or a season ticket.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
Process
Application and selection consist of two stages: a complete application on Civil Service Jobs and a single‑stage online interview.
Click APPLY for more information and to start your application.
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
